Sarah McGovern
Chicago,IL
Summary
Results-oriented Public Relations and Advertising graduate from DePaul University, with 10+ years of experience in the customer service industry. Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Bar Manager
Mystic Rogue Irish Pub
Chicago, IL
03.2021 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Implemented strategies designed to increase revenue through upselling techniques.
Medical Records Clerk
Elmwood Park Same Day Surgery Center
Elmwood Park, IL
12.2020 - 05.2021
- Entered patient insurance, demographic and health information into software and confirmed records.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Brand Ambassador
La Croix
Chicago, IL
05.2019 - 10.2019
- Managed relationships with vendors involved in promotional activities.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Shared feedback and ideas with management to improve processes.
Server Assistant Manager
Firewater Saloon
Chicago, IL
08.2016 - 06.2019
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Bachelor of Arts - Public Relations & Advertising
DePaul University
Chicago, IL08-2020
Skills
- Customer Relations
- Health Codes Compliance
- Staff Training
- Medisoft
- Microsoft Office Suites
- Qualtrics
- Social Media Strategy
Timeline
Bar Manager
Mystic Rogue Irish Pub
03.2021 - Current
Medical Records Clerk
Elmwood Park Same Day Surgery Center
12.2020 - 05.2021
Brand Ambassador
La Croix
05.2019 - 10.2019
Server Assistant Manager
Firewater Saloon
08.2016 - 06.2019
Bachelor of Arts - Public Relations & Advertising
DePaul University
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