Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah McHugh

Rochester

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.

Overview

2026
2026
years of professional experience

Work History

Inside Account Executive

SkyOp, LLC
Canandaigua, NY
06.2017 - 12.2025

SkyOp LLC licenses drone software to the education marketplace. We work with Colleges, High Schools and Technical Schools to implement our curriculum, and train students to be Professional Drone Pilots

  • Developed tailored solutions to meet client needs and enhance product offerings.
  • Implemented CRM tools to optimize workflow and maintain accurate client records.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Managed account relationships, fostering strong partnerships for long-term success.
  • Analyzed customer data to identify trends and inform strategic decision-making.

Outside Sales Representative

City Newspaper
Rochester, NY
2015 - 2017
  • Territory Representative in charge of maintaining current clients, and developing new clients for print, digital, mobile and insert sales.
  • Exceeded monthly sales targets and quotas consistently.
  • Established new accounts through cold calling and personal visits to potential customers.

Outside Sales Representative

Genesee Valley Pennysaver
Avon, NY
2013 - 2015
  • Developed and maintained relationships with clients to drive sales growth and customer loyalty with print, direct mail and digital solutions.
  • Negotiated contracts and pricing with clients, ensuring mutually beneficial agreements
  • Proposed and helped implement a new direct mail program to make printing and inserting in large quantities more affordable.

Advertising Sales and Management

Democrat & Chronicle Newspaper
Rochester, NY
2007 - 2013
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Our Towns Outside Sales Rep
  • Our Towns Supervisor
  • Classified Telemarketing Manager
  • Classified Operations Manager
  • Multimedia Sales Rep

Education

Bachelor of Arts - English

Colby College
Waterville, ME

Skills

  • Objection handling
  • Customer Service
  • Teamwork and collaboration
  • Dependable
  • Organized and efficient
  • Attention to detail
  • Adept multi-tasker

Timeline

Inside Account Executive

SkyOp, LLC
06.2017 - 12.2025

Outside Sales Representative

City Newspaper
2015 - 2017

Outside Sales Representative

Genesee Valley Pennysaver
2013 - 2015

Advertising Sales and Management

Democrat & Chronicle Newspaper
2007 - 2013

Bachelor of Arts - English

Colby College