Summary
Overview
Work History
Education
Skills
Timeline
Server

Sarah McVey

Morrow,GA

Summary

Experienced Barista/Server with a dynamic and customer-focused approach. Dedicated to delivering exceptional service in high-volume settings. Skilled in crafting a variety of coffee beverages and efficiently managing food and drink orders. Possessing strong communication skills and a keen eye for detail. Strives to enhance guest satisfaction and drive repeat business.

Overview

4
4
years of professional experience

Work History

Server

Cluck-N-Mooh
07.2023 - 05.2024
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Studio Movie Grill
10.2022 - 03.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Answered customers' questions, recommended items, and recorded order information.

Shift Manager

Dunkin / Jones Petroleum
01.2021 - 11.2021
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.

Crew Member

Dunkin / Jones Petroleum
08.2020 - 01.2021
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

Computer Science Major -

Kennesaw State University
Kennesaw, GA

Graduated -

Union Grove Highschool
McDonough, GA
05.2022

Dual Enrollment -

Southern Crescent Technical College
Griffin, GA
05.2022

Skills

  • Exceptional customer service
  • Food Preparation
  • Order Taking
  • Clear Communication
  • Problem-Solving
  • Positive Attitude

Timeline

Server

Cluck-N-Mooh
07.2023 - 05.2024

Server

Studio Movie Grill
10.2022 - 03.2023

Shift Manager

Dunkin / Jones Petroleum
01.2021 - 11.2021

Crew Member

Dunkin / Jones Petroleum
08.2020 - 01.2021

Graduated -

Union Grove Highschool

Dual Enrollment -

Southern Crescent Technical College

Computer Science Major -

Kennesaw State University

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Sarah McVey