Sarah Miller
Helotes
Summary
Results-oriented Account Manager with expertise in expanding healthcare territories and enhancing partner engagement. Skilled in managing multi-stakeholder clinic relationships and driving referral growth through consultative engagement. Focused on building partnerships with physicians and clinical teams to achieve revenue growth and ensure long-term retention.
Overview
9
9
years of professional experience
Work History
Community Liaison/Business Development
Anchorage Hospice
San Antonio , TX
06.2024 - Current
- Own and grow a defined territory of Assisted Living and Skilled Nursing partners, increasing referral volume by 45% through strategic relationship development and in-person engagement
- Partnered with Executive Directors, DONs, physicians and care teams to achieve preferred provider status and secure first call referrals
- Conducted in-person presentations and clinical education sessions, followed by ongoing follow-ups to enhance engagement and adoption of hospice services
- Exceed performance expectations achieving 150% of referral targets through consistent pipeline development and relationship management
- Collaborated with clinical teams to facilitate seamless patient transitions and ensure high satisfaction outcomes
Community Liaison/Business Development
Three Oaks Hospice
San Antonio, TX
12.2023 - 06.2024
- Built and managed relationships with hospitals, SNFs, and assisted living facilities, resulting in increased patient admissions and market growth
- Delivered educational presentations and consultative discussions with patients, families, and providers, enhancing understanding of services and benefits
- Analyzed referral trends and territory data to identify high-growth opportunities and target accounts
- Ranked #2 nationally (March Rookie) with 140% to goal and achieved 100% to goal in April
- Supported onboarding of new referral partners, facilitating early-stage account adoption
Account Executive / Sales Executive
Pathology Reference Laboratory
San Antonio, TX
06.2017 - 12.2023
- Managed a $3.5M book of business across 97 healthcare accounts, including OBGYN, Family Practice, GI, Urology and Dermatology clinics
- Drove 103%-110% quarterly growth by expanding test utilization and introducing new diagnostic solutions
- Cultivated relationships with physicians, office managers, and clinical staff, boosting adoption of molecular and preventative testing
- Identified and converted expansion opportunities in existing accounts, transitioning OBGYN clients to updated testing methods
- Established 35+ urgent care partnerships, facilitating onboarding, education, and support for seamless integration
- Led in-person trainings, product education and workflow integration to support successful long-term utilization
- Awarded Top Performer (2019) for revenue generation
Education
Bachelor of Science - Biology
The University of Texas At San Antonio
San Antonio, TX12-1999
Skills
- Healthcare Partnerships
- Client Retention
- In-Person Presentations & Trainings
- Lunch & Learns
- Multi-Specialty Healthcare Sales
- Business Development
- Community Engagement
- Strategic relationship development
- Clinical education presentation
- Referral trend analysis
- Collaborative teamwork
- Pipeline development
- Effective communication
- Problem solving
- Account management
- Preferred provider partnerships
- Customer relationship management
- Outreach program management
Languages
Spanish
Professional
Timeline
Community Liaison/Business Development
Anchorage Hospice
06.2024 - Current
Community Liaison/Business Development
Three Oaks Hospice
12.2023 - 06.2024
Account Executive / Sales Executive
Pathology Reference Laboratory
06.2017 - 12.2023
Bachelor of Science - Biology
The University of Texas At San Antonio