SARAH MILSTEAD
Columbus,OH
Summary
Program management and community engagement professional with experience leading early childhood and family-focused initiatives, coordinating educational programming, supervising teams, tracking program outcomes, and building collaborative relationships with families, educators, and community partners. Certified Community Health Worker with a strong background in direct service, outreach, staff training, and relationship-centered programming. Skilled in developing and implementing programs that respond to community needs while supporting organizational goals and measurable outcomes. Brings a culturally responsive and service-driven approach to leadership, with experience working directly with children, families, professionals, and diverse community stakeholders. Recognized for strong communication, adaptability, situational awareness, and the ability to create welcoming environments that strengthen engagement, trust, and access to resources.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Manager
Community Development for All People
Columbus
01.2024 - Current
- Lead and coordinate educational and family-focused programs serving families with children from birth through age five, with an emphasis on early childhood development and kindergarten readiness. Develop, implement, and evaluate educational programming designed to support developmental milestones, strengthen families, and prepare young children for future academic success. Coordinate program activities, services, and resources to ensure families receive timely, high-quality support aligned with their individual needs. Supervise and support a team of professionals responsible for program and service delivery. Provide leadership, guidance, and coordination to strengthen team performance and maintain efficient program operations. Build and maintain collaborative relationships with families, educators, community organizations, and other stakeholders to expand access to resources and strengthen program participation. Engage directly with families to understand their needs, identify potential barriers, and connect them with appropriate services and community resources. Track program participation and outcomes to support program evaluation, continuous improvement, and effective service delivery. Monitor program activities to ensure alignment with organizational objectives and established developmental goals. Foster welcoming, inclusive, and culturally responsive environments that encourage family engagement and participation. Support the holistic development of young children by promoting collaboration among families, educators, professionals, and community partners. Balance multiple responsibilities and stakeholder needs while maintaining a high standard of service. Advocate for accessible programming and resources that empower children and families and promote long-term community well-being.
WOSU Ambassador
WOSU Classroom Media
Columbus
12.2023 - Current
- Deliver educational programming and direct services to schools, children, and families throughout the Columbus community. Collaborate with the WOSU Classroom team to support educational initiatives, community outreach, and family engagement efforts. Represent WOSU Classroom Media while interacting with educators, families, students, and community members. Build positive relationships with community stakeholders to strengthen engagement and increase awareness of available educational opportunities. Connect schools and families with educational programs, services, and resources designed to support learning and development. Communicate program information clearly and effectively to individuals from diverse backgrounds and communities. Adapt program delivery and communication approaches to respond to different audiences and environments. Support community-based outreach efforts that promote access to educational resources and learning opportunities. Collaborate with team members and community partners to contribute to successful programming and positive participant experiences.
Bartender
Your Traveling Bartender
01.2019 - Current
- Provide professional hospitality and beverage services in fast-paced, high-volume event environments. Deliver responsive and personalized customer service while maintaining a welcoming and professional atmosphere. Build positive relationships with guests, event professionals, and team members through effective communication and attentive service. Prepare and serve beverages while following responsible service practices and established safety standards. Manage multiple guest requests and priorities while maintaining accuracy, efficiency, and service quality. Demonstrate strong situational awareness and adaptability when responding to changing event needs and unexpected challenges. Collaborate with event staff and other professionals to support efficient operations and successful guest experiences. Maintain organized, sanitary, and fully stocked service areas in compliance with health and safety requirements. Apply problem-solving, time management, and interpersonal skills to maintain service quality in demanding environments.
Server, Bartender & Staff Trainer
Hang Over Easy
01.2019 - 01.2024
- Delivered high-quality customer service in server and bartender roles within a fast-paced restaurant environment. Selected to train and onboard new employees in customer service standards, beverage preparation, safety procedures, operational expectations, and company policies. Provided ongoing coaching, guidance, and support to employees. Helped create a positive and supportive work environment by communicating effectively and collaborating across teams. Managed guest orders, beverage preparation, cash handling, and payment processing with accuracy and efficiency. Responded to customer concerns using sound judgment and problem-solving skills. Balanced multiple responsibilities while maintaining high standards of customer service. Maintained knowledge of safety procedures, service standards, and organizational policies. Demonstrated leadership, adaptability, and strong interpersonal skills.
Education
Community Health Worker Program -
The Ohio State University College of Nursing
Columbus, OH01-2026
High School Diploma -
Washington Court House Senior High School
Washington Court House, OH01-2002
Skills
- Program Management
- Program Development & Implementation
- Program Evaluation
- Community Engagement
- Family Services
- Early Childhood Programming
- Kindergarten Readiness
- Team Leadership
- Staff Training & Development
- Community Outreach
- Stakeholder Engagement
- Outcome Tracking
- Service Coordination
- Educational Programming
- Relationship Building
- Cultural Responsiveness
- Direct Service Delivery; Cross-Functional Collaboration; Customer & Client Relations; Time Management
Certification
Certified Community Health Worker — The Ohio State University College of Nursing (2026); ServSafe Certified; Safe Sleep Certified.
LEADERSHIP & COMMUNITY INVOLVEMENT
- TT5 Advisory Board, Advisory Board Member, Contribute community insight and perspective to support organizational initiatives and youth-focused programming. Participate in conversations and planning efforts related to organizational and community needs. Support initiatives designed to strengthen opportunities and positive outcomes for young people. Collaborate with community stakeholders to contribute ideas, experience, and feedback.
- TT5, Youth Development Volunteer, Support community-based initiatives and programming focused on youth development. Engage with young people and community members in support of positive experiences and opportunities. Contribute time and skills to activities that promote youth engagement and community well-being.
Timeline
Program Manager
Community Development for All People
01.2024 - Current
WOSU Ambassador
WOSU Classroom Media
12.2023 - Current
Bartender
Your Traveling Bartender
01.2019 - Current
Server, Bartender & Staff Trainer
Hang Over Easy
01.2019 - 01.2024
Community Health Worker Program -
The Ohio State University College of Nursing
High School Diploma -
Washington Court House Senior High School