Sarah Milstein
Sacramento,CA
Summary
Dedicated and experienced wine professional with the communication skills required to build customers, generate enthusiasm and drive sales. Looking to spread culture and community through great food and wine in the northern California area.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Wine Director & Assistant Manager
Betty Wine Bar & Bottle Shop
Sacramento, CA
08.2022 - 10.2023
- Running a successful dual wine program for new wine bar/bottle shop in downtown Sacramento. Engaging guests, leading staff and coordinating logistics to ensure excellent service and smooth operations while exceeding all projected sales goals.
- Tasting and ordering wine, communicating with vendors, securing pricing, tracking deliveries, remitting invoices, facilitating credits, pickups and returns, optimizing profits and controlling costs.
- Conceiving and executing regular well-attended in-store events, generating high sales, building rapport and establishing loyalty with new and existing customers on a daily basis.
- Single-handedly running a rapidly growing monthly wine club. Selecting wines, creating content, tracking, engaging and recruiting members, coordinating pick ups and planning events.
- Managing electronic inventory for both POS and website. Properly creating, categorizing, pricing and describing products to enable quick access to information and efficient sales processing by staff. Resolving variances and addressing discrepancies promptly to ensure accuracy.
- Managing physical inventory. Implementing and demonstrating procedure for receiving and working wines into set, tagging, filling fridges, facing shelves, waste disposal, back stock organization etc. to ensure neat and well merchandised sales floor.
- Training front and back of house staff on wine and service through educational materials, daily tasting, open discourse and positive reinforcement. Promptly communicating changes related to products, policies and operating procedures as needed.
- Generating written and promotional content for website, email offers, newsletters, event announcements, social media and more.
Wine Buyer & Assistant Manager
Taylor's Market
Sacramento, CA
11.2020 - 07.2022
- Running retail wine department and overseeing daily operations for a well-established family run neighborhood market
- Selling wine, assisting customers and curating retail wine offerings for Taylor's market in cooperation with general manager of Taylor's kitchen, the sister restaurant next door
- Assisting restaurant general manager with tasting, buying, ordering, marketing, menu decisions, private events and more
- Managing duties including opening and closing store, handling cash, facilitating returns and payouts, training staff, stocking product and cashiering as needed.
Specialty Cheesemonger & Wine Buyer
Sacramento Natural Foods Co-op
Sacramento, CA
05.2017 - 01.2019
- Overseeing a large selection of wine, beer, spirits and artisan cheese for the specialty department of the largest single-store food cooperative in the U.S.
- Providing excellent service and facilitating sales by promoting all products offered in the specialty department
- Purchasing, receiving and merchandising existing and new product with enthusiasm and accuracy
- Handling all bulk and artisan cheese and other assorted specialty food products, carefully, quickly and in compliance with health department codes and regulations.
- Onboarding and training of new hires in all aspects related to wholesale wine buying, logistics and operations.
Wine Sales Associate
Corti Brothers
Sacramento, CA
06.2016 - 01.2017
- Conducting wine sales on the floor for an esteemed local grocer with an international reputation
- Accurately receiving huge wine and spirit deliveries in a busy warehouse setting
- Transporting and stocking heavy and fragile parcels requiring significant expenditure of physical strength on a regular basis.
Education
Bachelor of Arts - American Studies
George Washington University
05.2009
Skills
- Customer Service
- Relationship Building
- Purchasing
- Team Leadership
- Event Planning
- POS
- Inventory Management
- Customer Retention
- Front of House Management
- Sales and Marketing
Certification
TIPS, 02/01/23, 01/01/26
Languages
Hebrew
Professional
Italian
Elementary
Timeline
Wine Director & Assistant Manager
Betty Wine Bar & Bottle Shop
08.2022 - 10.2023
Wine Buyer & Assistant Manager
Taylor's Market
11.2020 - 07.2022
Specialty Cheesemonger & Wine Buyer
Sacramento Natural Foods Co-op
05.2017 - 01.2019
Wine Sales Associate
Corti Brothers
06.2016 - 01.2017
Bachelor of Arts - American Studies
George Washington University
TIPS, 02/01/23, 01/01/26
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