Sarah Mince
Weaver,CA
Summary
Dedicated professional with extensive experience in public assistance eligibility determinations. Known for fostering teamwork, maintaining compliance, and enhancing client experiences through effective communication and attention to detail.
Overview
12
12
years of professional experience
Work History
Eligibility Specialist Supervisor
Trinity County HHS
Weaverville
12.2018 - Current
- Conducted eligibility assessments for various assistance programs to determine client qualifications.
- Reviewed application documents for accuracy and compliance with program guidelines.
- Provided guidance to clients on application processes and required documentation.
- Maintained up-to-date knowledge of policies and regulations impacting eligibility determinations.
- Collaborated with team members to streamline intake & ongoing procedures and improve client experience.
- Trained staff on current eligibility requirements and policies.
- Assisted in resolving client inquiries effectively, enhancing service delivery standards.
- Documented case notes in electronic systems to ensure accurate record-keeping and follow-up actions.
- Participated in training sessions to enhance skills in eligibility assessment tools and methodologies.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Public Assistance Specialist III
Trinity County HHS
Weaverville
02.2016 - 11.2018
- Assessed client needs and eligibility for public assistance programs.
- Provided guidance on application processes and available resources.
- Collaborated with community organizations to enhance service delivery.
- Developed training materials for new staff on program regulations.
- Streamlined case management processes to improve client outcomes.
- Led outreach initiatives to increase program awareness in the community.
- Evaluated case files for compliance with state and federal standards.
- Analyzed program data to identify trends and areas for improvement, informing policy adjustments and resource allocation decisions.
Public Assistance Specialist II
Trinity County HHS
Weaverville, CA
11.2014 - 02.2016
- Assessed client needs and eligibility for public assistance programs.
- Developed and implemented service plans to improve client outcomes.
- Provided training and guidance to staff on program policies and regulations.
- Coordinated case management efforts across multiple agencies to enhance service delivery.
- Analyzed data to identify trends and inform policy recommendations for program improvements.
- Led outreach initiatives to increase community awareness of public assistance options.
- Monitored compliance with state and federal regulations, ensuring program integrity and effectiveness.
Public Assistance Specialist I
Trinity County HHS
Weaverville, CA
11.2013 - 01.2014
- Assessed client eligibility for public assistance programs to ensure compliance with state regulations.
- Developed and maintained case files, documenting client interactions and program updates accurately.
- Collaborated with community organizations to streamline service delivery and improve client access to benefits.
- Implemented quality control measures ensuring accuracy in documentation and service delivery compliance.
- Reduced errors in benefit determinations through meticulous attention to detail when reviewing client information.
Education
Associate of Applied Science - Medical Office Administration
Lonestar Community College
Tomball, Tx06-2012
High School Diploma -
Trinity High School
Weaverville, CA06-1997
Skills
- Data entry
- Microsoft office
- Team building
- Attention to detail
- Fraud investigation
- Teamwork and collaboration
- Time management
- Telephone etiquette
- Interviewing
- Verbal communication
- Application review
- Public assistance
- Appointment scheduling
- Documentation and paperwork
- Policy interpretation
- Social services
- Disability awareness
- Government relations
- Applicant engagement
- Record keeping
- Confidentiality
- Problem-solving abilities
- Multitasking
- Problem-solving
- Excellent communication
Timeline
Eligibility Specialist Supervisor
Trinity County HHS
12.2018 - Current
Public Assistance Specialist III
Trinity County HHS
02.2016 - 11.2018
Public Assistance Specialist II
Trinity County HHS
11.2014 - 02.2016
Public Assistance Specialist I
Trinity County HHS
11.2013 - 01.2014
Associate of Applied Science - Medical Office Administration
Lonestar Community College
High School Diploma -
Trinity High School
United State Marine Corps
1998-2005