Sarah Mireles
San Antonio,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AMBA
Urbandale, IA
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Team Member
TaskUs
San Antonio, TX
02.2021 - 05.2022
- Looked for ways to go above and beyond job requirements
- Uphold high standards of productivity and quality in all areas of operations
- Assisted newly hired team members by explaining company procedures and training classes
- Exceeded quality scores on consistent basis by diligently following production protocols and maintaining company standards
Administrator
Landry's Seafood House
San Antonio, TX
04.2016 - 10.2016
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities
- Ordered office equipment and supplies after researching vendors and obtaining quotes
- Worked with management team to improve workflows and eliminate unnecessary tasks
- Trained all employees on best practices and protocol while managing teams to maintain optimal productivity
- Organized and maintained documents, files and records
- Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies
Host
Landry's Inc
San Antonio, TX
05.2013 - 04.2015
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Customer Service Representative
Pace
San Antonio, TX
09.2012 - 05.2013
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Accommodated guests with children and special needs to promote comfortable dining experience
- Monitored dining area to assess server capacity and estimate wait times
- Notified server after seating parties in section to facilitate prompt service
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
- Communicated with kitchen staff about cook times to foster customer satisfaction
- Answered telephone to provide dining information and take party reservations
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Offered preferred tables and other special accommodations to VIP customers
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations
- Set up and decorated menu marketing boards with current meal and drink specials
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers
- Greeted guests and gathered information to seat groups or place on waitlist
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Education
High School Diploma -
EARL WARREN HIGH SCHOOL
San Antonio, TX07.2006
Skills
- Vendor relationships
- Reporting and documentation
- Microsoft Office
- Administrative management
- Event coordination
- Team building and leadership
- Inventory and supply oversight
- Scheduling and calendar management
- Call Center Support
References
References available upon request
Timeline
Customer Service Representative
AMBA
11.2022 - Current
Team Member
TaskUs
02.2021 - 05.2022
Administrator
Landry's Seafood House
04.2016 - 10.2016
Host
Landry's Inc
05.2013 - 04.2015
Customer Service Representative
Pace
09.2012 - 05.2013
High School Diploma -
EARL WARREN HIGH SCHOOL