Sarah Morales
Mercedes Of San Antonio
Natalia,TX
10
years of professional experience
Results-driven BDC Service Representative with proven expertise in managing customer inquiries and appointment scheduling. Strong multitasking abilities and CRM software proficiency enhance service delivery.
Work History
BDC Service Representative
6 Years 11 Months- Managed customer inquiries and resolved service-related issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and clients.
- Utilized dealership management software to track service history and customer interactions.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Achieved high level of customer service by assisting customers and assessing needs.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
Sales Associate
3 Months- Engaged customers to understand needs and recommend suitable vehicles.
- Developed product knowledge to provide accurate information on features and benefits.
- Assisted in inventory management by tracking vehicle availability and sales trends.
- Analyzed customer feedback to identify opportunities for service improvements and product offerings.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
Business Development Center Representative
1 Year 7 Months- Facilitated lead generation through effective communication with potential customers.
- Developed comprehensive product knowledge to assist customers with informed purchasing decisions.
- Trained new representatives on best practices for customer interactions and system usage.
- Enhanced sales performance by consistently identifying new business opportunities and establishing strong relationships with clients.
- Strengthened client relationships through regular follow-up and communication, ensuring long-term retention and loyalty.
Night Auditor
1 Year 10 Months- Managed front desk operations, ensuring accurate guest check-ins and check-outs.
- Conducted nightly audits of financial transactions to maintain accuracy and compliance.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
High School Diploma
Skills
Strong multitasking
Goal-oriented mindset
Call center experience
Appointment scheduling
CRM software expertise
Positive attitude
Teamwork
Problem-solving
Inbound and outbound calls
Timeline
BDC Service Representative
Mercedes Of San Antonio
11.2019 - CurrentRead More
Sales Associate
Cavender Toyota
08.2019 - 11.2019Read More
Business Development Center Representative
World Car Kia
01.2018 - 08.2019Read More
Night Auditor
Crockett Hotel
11.2016 - 09.2018Read More
Natalia High School
High School Diploma
Read More