Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Moses

Manchester,NH

Summary

Proven track record in enhancing customer satisfaction and bakery operations efficiency at Publix, leveraging skills in food safety and sanitation, and exceptional organizational abilities. Expert in managing inventories and leading teams to meet high-quality standards, demonstrated through significant waste reduction and positive client feedback. Skilled in customer service and adept at fostering a culture of continuous improvement to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

27
27
years of professional experience

Work History

Baker

Publix
07.2015 - 08.2024
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Managed customer service operations, including taking orders and resolving complaints.

Receptionist/Administrative Assistant

Teixeira Construction, Inc.
08.2014 - 07.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Assistant Bakery Manager/Baker

Publix Grocery Store
11.1997 - 05.2010
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Managed order fulfillment process for custom cake orders and catering needs – prioritizing workflow based on deadlines and client expectations.
  • Participated in regular quality control checks on bakery items, ensuring consistent taste, appearance, and freshness across the board.
  • Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
  • Oversaw daily production tasks such as mixing doughs, baking breads and pastries, decorating cakes – ensuring consistency and high quality across all products.
  • Provided ongoing training and development opportunities for team members, fostering a culture of continuous learning and improvement.

Education

High School Diploma -

Greater Lowell Technical High School
Tyngsboro, MA
06.1987

Skills

  • Customer Service
  • Active listener
  • Food safety and sanitation
  • Attention to Detail
  • Organizational Skills
  • Time Management
  • Quality assurance
  • Strong sense of responsibility
  • Able to work independently or as a team player

Timeline

Baker

Publix
07.2015 - 08.2024

Receptionist/Administrative Assistant

Teixeira Construction, Inc.
08.2014 - 07.2015

Assistant Bakery Manager/Baker

Publix Grocery Store
11.1997 - 05.2010

High School Diploma -

Greater Lowell Technical High School

Similar Profiles

CREATE PROFILE
Sarah Moses