Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SARAH MOTTER

STATE COLLEGE,PA

Summary

Customer service and human relations professional with 20 years of experience delivering exceptional support and enhancing client satisfaction. Proven expertise in Microsoft Office Suite, sales and product advertising, market research, data analysis, and merchandising. Recognized for strong interpersonal communication, problem-solving abilities, and collaborative project execution. Thrives in fast-paced environments, with a commitment to operational efficiency, customer loyalty, and team success. Dedicated to making meaningful contributions that drive results and support organizational growth.

Overview

16
16
years of professional experience

Work History

Community Manager

University Partners
07.2024 - Current
  • Align community strategies with organizational objectives using data-driven insights to optimize occupancy, revenue, and NOI
  • Develop and execute annual business, marketing, and operational plans; manage budgets, forecasts, and variance reporting
  • Direct daily operations, including rent collection, delinquency management, evictions, and financial reporting
  • Maintain competitive occupancy and rental rates through market analysis, lease tracking, and targeted promotions
  • Lead recruitment, training, and performance management for leasing, maintenance, and on-site teams, ensuring compliance and operational excellence
  • Foster resident satisfaction through conflict resolution, retention initiatives, community events, and proactive communication
  • Oversee property inspections, coordinate repairs, and ensure adherence to safety protocols and Fair Housing regulations
  • Manage procurement, vendor relations, capital improvements, CAM inquiries, and large-scale unit turnovers during move-in/move-out operations

Assistant Community Manager

Greystar
07.2013 - 07.2024
  • Managed accounts receivable processes, including rent collections, property damage recoveries, and delinquency tracking and resolution
  • Assist in the preparation, promotion, and facilitation of community events, housing fairs, and charitable functions
  • Maintain and audit resident records, unit availability, inspections/move-in/move-out, lease expirations/renewals
  • Facilitate and assist with property turnover and vendor scheduling
  • Respond to leaseholders' and guarantors' questions and concerns
  • Involved in the hiring, training, and supervision of Community Assistants
  • Ensure that all site operations comply with established Company policies and procedures

Shift Supervisor

Starbucks
07.2012 - 07.2013
  • Supervise store operations and staff in the absence of the Store Manager
  • Conduct regular inventory counts and maintain accurate stock records
  • Manage pastry and milk ordering to ensure consistent product availability
  • Perform Quality Assurance Standard checks to uphold best practices, food safety, and cleanliness standards, addressing any issues promptly

Buyer/Sales Representative

Appalachian Outdoors
05.2009 - 06.2012
  • Purchased all footwear and footwear accessories, clothing accessories, travel equipment, and thermal clothing
  • Entrusted to spend over $500k each season for over 50 brands
  • Maintained necessary inventory levels: amendments, reorders and promotions
  • Managed markdowns in store and on the web for all categories
  • Trained new employees on product knowledge, operating procedures, purchase order entry, reporting, and receiving of merchandise

Education

Associate in Specialized Business Degree - Business Administration Management & Marketing

South Hills School of Business & Technology
State College, PA

Skills

  • Property & Team Management
  • Budgeting, Forecasting & Financial Reporting
  • Market Analysis & Data-Driven Strategy
  • Leasing, Sales & Retention Strategies
  • Vendor & Project Management
  • Business & Marketing Plan Development
  • Operational Compliance & Policy Adherence
  • Resident Relations & Conflict Resolution
  • Community Engagement & Event Planning
  • Multitasking, Organization & Communication

References

References available upon request.

Timeline

Community Manager

University Partners
07.2024 - Current

Assistant Community Manager

Greystar
07.2013 - 07.2024

Shift Supervisor

Starbucks
07.2012 - 07.2013

Buyer/Sales Representative

Appalachian Outdoors
05.2009 - 06.2012

Associate in Specialized Business Degree - Business Administration Management & Marketing

South Hills School of Business & Technology

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