Sarah Moultroup
Mann and Machine
Richmond ,VT
20
years of professional experience
I am a detail-oriented person, with a proven track record with Guardian Fleet. I excel at customer service, conflict resolution, and managing high-stress situations while optimizing the dispatch processes. I am recognized for enhancing data accuracy and training new team members. I have strong problem-solving abilities and effective communication skills.
Work History
Office Manager
1 Year 4 Months- Streamlined office operations by implementing efficient scheduling and communication processes.
- Coordinated supply inventory management, ensuring timely procurement and cost-effective purchasing decisions.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Implemented new software solutions to improve data tracking, reporting accuracy, and workflow efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Dispatcher
4 Years 2 Months- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of up to 50 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Receptionist/Bookkeeper
3 Years 8 Months- Owner and operator
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Associate
3 Years- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma
Skills
Customer service
Data entry
Attention to detail
Time management
Problem-solving
Work order management
Database maintenance
Conflict resolution
Multitasking and organization
Map reading
Record keeping
Materials ordering
Work order preparations
Delegating work
Telephone skills
Timeline
Office Manager
Mann and Machine
06.2025 - CurrentRead More
Dispatcher
Guardian Fleet
03.2021 - 05.2025Read More
Receptionist/Bookkeeper
Computer Corrections
04.2010 - 12.2013Read More
Sales Associate
Ace Hardware
03.2007 - 03.2010Read More
Burlington County Institute of Technology
High School Diploma
Read More