Sarah Mounts
Westchester
Summary
Focused on providing professional service and support to office and visitors. Positive nature with excellent people skills and diligent work ethic. Committed to contributing to company growth.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Receptionist/Dispensary Technician
KLIP Company
Westchester
01.2015 - 01.2017
- Provided excellent customer service to clients and staff consistently.
- Managed front desk operations and ensured smooth visitor check-in processes.
- Greeted visitors and provided them with assistance.
- Answered and directed incoming calls promptly.
- Scheduled and confirmed appointments.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained office supplies inventory and placed orders.
Office Manager
M&L Mechanical 23, Inc.
Batavia
02.2012 - 02.2015
- Managed front desk operations, greeting visitors and directing them to appropriate personnel to enhance visitor experience.
- Coordinated schedules and appointments for technicians and management team.
- Communicated effectively with clients to schedule service appointments.
- Resolved customer inquiries promptly, fostering positive relationships with clients and enhancing customer satisfaction.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing systems and organized company documents efficiently.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable to maintain financial integrity.
Managing receptionist
Designing Women Salon
Mason
10.1998 - 05.2003
- Managed appointment scheduling using salon management software.
- Answered phone calls and addressed customer inquiries promptly, took messages and transferred calls to appropriate personnel.
- Created a positive first impression for clients visiting the salon.
- Processed client payments and handled cash transactions efficiently.
- Maintained a clean and organized reception area for visitors.
- Updated and recorded client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted with onboarding of new employees by providing orientation information and support.
- Assisted with special projects assigned by management when required.
Education
Certificate - Structural Welding
Elite Welding Academy
West Chester Township, Ohio 01.2014 - 07.2014
Certificate - Business Technology
Scarlet Oaks Vocational
Sharonville, OH 08.2000 - 05.2002
Wm. Mason High School
Mason, OhioSkills
- Front desk management
- Appointment scheduling
- Customer relationship building
- Administrative support
- Document organization
- File organization
- PC proficient
- Time management
- Problem solving
- Detail-oriented
- Meticulous and organized
- Effective verbal and written communication skills
- Professional demeanor
- Positive attitude
Certification
- OSHA 30 certificate
- First Aid certificate
Timeline
Receptionist/Dispensary Technician
KLIP Company
01.2015 - 01.2017
Certificate - Structural Welding
Elite Welding Academy
01.2014 - 07.2014
Office Manager
M&L Mechanical 23, Inc.
02.2012 - 02.2015
Certificate - Business Technology
Scarlet Oaks Vocational
08.2000 - 05.2002
Managing receptionist
Designing Women Salon
10.1998 - 05.2003
Wm. Mason High School