Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
BusinessAnalyst
SARAH MUCK

SARAH MUCK

Professional
Mckean,PA

Summary

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals To seek and maintain a full-time position that offers professional challenges while utilizing personal development skills, excellent time management, and problem-solving skills. A resourceful travel consultant passionate about providing dream experiences in leisure travel. Strong research background and a love of all things travel. A sharp and energetic individual, successful at troubleshooting and handling customer support issues quickly. Superb active listening, relationship-building, customer service, and interpersonal skills. A sales-oriented personality and a practiced communicator committed to working with a successful team. A versatile content writer proficient in researching, writing, and editing diverse content. Works with minimal input to produce engaging, authoritative, and error-free work. Highly creative interactive design and development professional with experience in business development. Critical thinker offering exceptional skills in interacting with clients, peers, and stakeholders. Caring and skilled advocate, passionate about positively impacting programs and helping participants by providing expert support. Familiar with education, medicine, and psychology and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful, with a detail-oriented and conscientious approach.

Overview

13
13
years of professional experience
2
2
years of post-secondary education
4
4
Certificates

Work History

Travel Agent

Evolution Travel
Mckean, PA
05.2022 - Current
  • Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 50%.

Host Educator

Toodley
Mckean, United States
04.2022 - Current
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Connected clients with available resources to improve plan success.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Instructed up to 20 students individually and in groups on neurodiverse subjects.
  • Managed caseload of 50 students with mental illness and intellectual or physical disabilities

Educational Advocate

G.E.M. Global Educational Movement
Erie, PA
01.2022 - Current
  • Conducted academic advisory services for students on reoccurring basis to maintain educational progression.
  • Made recommendations for continuous improvement related to use of new teaching tools, resources, and training and improvement of online doctoral education instruction.
  • Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.
  • Drove continuous improvement related to use of new teaching tools, training methods, and improvement of online doctoral education instruction.
  • Conducted seminars, workshops and educational presentations for enrichment opportunities for students.
  • Provided comprehensive support services encompassing career and personal goals of student.
  • Investigated complaints and worked with students, parents, and teachers to find positive resolutions.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Studied and analyzed current topics and delivered effective presentations to groups numbering 100 people at national and international meetings.

Business Owner

No Box Innovations
Erie, PA
07.2021 - Current
  • Conducted business plan and strategy, developed business model and participated in all facets of business development.
  • Sole proprietor who does all decision- making and uses creative problem-solving to turn challenges into profitable solutions.
  • Initiated work environment that promotes customer service, quality, continuous improvement, knowledge sharing, and teamwork.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvements to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Promoted business via social media to generate leads and maximize brand identity.

Educator

CK-12
Erie, PA
12.2020 - Current
  • Certified educator with CK-12 to help teach grades K-12
  • Tutored students in all subject areas in which required assistance.
  • Used variety of teaching methods depending on individual's learning style.
  • Provided video tutoring using online platform to students.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Collaborated with adults and children to provide safe and educational experience.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Differentiated instruction to meet needs of diverse learners.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Created and developed lesson plans to meet students' academic needs.
  • Boosted cultural awareness by incorporating children's literature from world cultures.

Freelancer

Self
Erie, PA
01.2020 - Current
  • Overview- business consulting, logo and web design, content writing, and brand consulting.
  • Created unique images, illustrations, and logos for customers.
  • Designed website layouts, templates, and unique branded looks.
  • Completed in-depth product design tests using updated software tools.
  • Contributed design ideas in early planning stages with customers and project managers.
  • Developed print materials such as brochures, banners, and signs.
  • Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
  • Created digital image files for use in digital and traditional printing methods.
  • Created broad range of work using various design techniques.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Improved performance, hiring practices, and management systems to facilitate success of client's organization.
  • Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Implemented practices and procedures to reduce expenditures and increase savings.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Managed competing deadlines with efficiency.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
  • Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
  • Created, edited and optimized approximately 200 pages of evergreen content to improve SEO ranking for specific keywords.

Advocate

WEGO Health
Erie, PA
10.2017 - Current
  • Advocate directed to help people with chronic illnesses
  • Navigated healthcare, work, and education systems to get what was needed.
  • Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
  • Reviewed patient claims, bills, and medicolegal documents for accuracy.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
  • Maintained documentation on patient activities, coverage issues, and hospital actions.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Coordinated referrals and direct support for medical and neurodiverse clients.

Tier 1 IOS Advisor

Kellyconnect
Erie, PA
04.2017 - 01.2019
  • Helped customers remotely by phone with their iOS devices.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Worked with customers to understand their needs and provide excellent service.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Customer Service Representative

Sitel Group
Erie, PA
07.2017 - 03.2018
  • Handled inbound calls per week, answering customer inquiries and resolving issues on call.
  • Resolved customer issues in clear, courteous, and straight forward manner.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved refund, order, etc issues over phone with over 100 customers daily

Education

Bachelor of Arts - Psychology

Kaplan University
Davenport, IA
05.2011 - 05.2013

Skills

    Travel insurance

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Affiliations

CLIA

WEGOHealth

Lupus.org

Certification

CTA - Certified Travel Associate

Timeline

Travel Agent

Evolution Travel
05.2022 - Current

Host Educator

Toodley
04.2022 - Current

Educational Advocate

G.E.M. Global Educational Movement
01.2022 - Current

Business Owner

No Box Innovations
07.2021 - Current

Educator

CK-12
12.2020 - Current
  • Certified Life Coach
06-2020
  • Cognitive Behavior Therapy and Counseling Certificate
06-2020
  • Psychological First Aid Training
01-2020

Freelancer

Self
01.2020 - Current

Advocate

WEGO Health
10.2017 - Current

Customer Service Representative

Sitel Group
07.2017 - 03.2018

Tier 1 IOS Advisor

Kellyconnect
04.2017 - 01.2019

Bachelor of Arts - Psychology

Kaplan University
05.2011 - 05.2013

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