Sarah Mueller
Edgewood Outfitters
Marietta,Georgia
6
years of professional experience
Customer-focused professional with over six years of experience delivering exceptional service in fast-paced retail, hospitality, and customer-facing environments. Proven ability to remain calm under pressure, resolve conflicts professionally, and prioritize customer safety while creating positive experiences for diverse populations. Strong communicator with leadership experience, operational awareness, and a demonstrated commitment to safety through FAA Part 141 flight training. Adaptable, dependable, and prepared to thrive in dynamic, team-oriented environments while maintaining the highest standards of professionalism and customer care.
Work History
Manager and Brand Ambassador
5 Years 9 Months- Deliver exceptional customer service while creating a welcoming, inclusive environment for customers from diverse backgrounds.
- Resolve customer concerns and high-stress situations with professionalism, empathy, and sound judgment.
- Lead daily operational briefings, communicating safety reminders, priorities, and team assignments to maximize efficiency.
- Maintain flexibility by adapting to changing schedules, staffing needs, and business demands.
- Represent company values through professional appearance, communication, and brand leadership.
- Foster teamwork by supporting staff during peak business periods while maintaining a calm, customer-focused atmosphere.
Bartender and Server
3 Months- Delivered high-quality food and beverage service while maintaining exceptional guest satisfaction in a fast-paced hospitality environment.
- Served alcoholic beverages responsibly while complying with company policies and safety standards.
- Supervised a team of eight employees during opening and closing operations.
- Responded quickly to guest concerns, resolving conflicts professionally while maintaining a positive dining experience.
- Worked collaboratively with team members to ensure efficient service during high-volume shifts.
Real Estate and Social Media Intern
1 Year 3 Months- Guided prospective buyers through the home-buying process while providing accurate, transparent information.
- Represented the brokerage professionally during open houses and client interactions.
- Built strong relationships with clients through effective communication and exceptional service.
- Managed multiple social media platforms that generated customer engagement and referral business.
- Exercised sound judgment when discussing property safety, inspections, and maintenance considerations.
Education
- Private Pilot Student
- FAA First Class Medical Certificate
- Solo Pilot in Command (PIC)
- Runway Safety Certified
- Stage I & II Flight Training
- Aviation Safety & Risk Management
- Weather Decision Making
- Airport Operations
Bachelor of Science - Interpersonal Communication with Minor in Art History
- High Honors
- Dean’s List
- NCAA Field Hockey Student-Athlete
Skills
Customer Service Excellence
Emergency Response Readiness
Leadership & Team Collaboration
Problem Solving
Time Management
Professional Communication
Brand Representative
Safety Compliance
Relationship Building
Adaptability & Schedule Flexibility
Conflict Resolution & De-escalation
Personal Information
Title: Customer Service
Timeline
Bartender and Server
Craft 31
05.2024 - 08.2024Read More
Real Estate and Social Media Intern
Keller Williams Realty
05.2022 - 08.2023Read More
Manager and Brand Ambassador
Edgewood Outfitters
01.2021 - CurrentRead More
Christopher Newport University
Bachelor of Science from Interpersonal Communication with Minor in Art History
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Superior Flight School
from Private Pilot Student
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