Sarah Neal
Live Oak,FL
Summary
Dynamic and results-driven professional with 20 years of safe driving experience at the United States Postal Service. Proven ability to enhance service quality through effective time management and strong interpersonal skills. Recognized for implementing process improvements that increased customer satisfaction and streamlined operations. Committed to maintaining the highest standards of service and efficiency. Recognized for exceeding expectations and surpassing standards.
Overview
20
20
years of professional experience
Work History
Rural Carrier
United States Postal Service, USPS
Naples, FL
04.2016 - 08.2025
- Sorted and delivered mail along designated routes, ensuring timely and accurate service.
- Operated postal vehicles safely while adhering to all traffic regulations.
- Managed customer inquiries, providing information on services and resolving issues effectively.
- Maintained records of deliveries and collected payments for services rendered.
- Managed stamp stock and payment drawers during delivery to anticipate the needs of customers.
- Efficient in scanning technology.
- Adaptive to workplace policy change.
- Assisted in training new employees, sharing best practices for rural carrier duties.
Support Supervisor
United States Postal Service, USPS
Naples, FL
06.2015 - 04.2016
- Supervised daily operations in different facilities to ensure efficient workflow and timely mail delivery.
- Trained and mentored team members on operational best practices and USPS policies.
- Implemented process improvements to enhance service quality and customer satisfaction.
- Coordinated staff schedules to optimize resource allocation and maintain productivity levels.
- Input daily time keeping, processed biweekly payroll, and expeditiously processed payroll corrections.
- Nighttime closing procedures ensuring all mail was delivered, carriers returned safely, and outgoing mail was processed and dispatched within deadline windows.
- Ensuring the accuracy of the stamp stock on hand. Finding discrepancies, ordering new stamps/products, and returning old stamps no longer permitted for sale.
- Assisted customers in resolving delivery or shipping issues.
Rural Carrier Associate
United States Postal Service
Naples, FL
07.2006 - 03.2015
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth workflow during peak delivery times, enhancing overall productivity.
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Assisted in training new employees on best practices for delivery operations and safety protocols.
Casual Clerk
United States Postal Service, USPS
Naples, FL
01.2006 - 07.2006
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Operated sorting machinery to categorize mail based on destination and priority levels.
- Assisted customers with inquiries, providing accurate information on services and shipping options.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
Education
No Degree -
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
Gulf Coast High School
Naples05.2004
Skills
- Professional relationships with employees, customers, and management
- Package handling and labeling
- Efficient delivery
- Time management
- 20 years of safe driving
- Protection of personal customer information
Timeline
Rural Carrier
United States Postal Service, USPS
04.2016 - 08.2025
Support Supervisor
United States Postal Service, USPS
06.2015 - 04.2016
Rural Carrier Associate
United States Postal Service
07.2006 - 03.2015
Casual Clerk
United States Postal Service, USPS
01.2006 - 07.2006
No Degree -
Florida Atlantic University
High School Diploma -
Gulf Coast High School