SARAH NEAL
Build A Bear Workshop Inc
Atlanta,GA
7
years of professional experience
Accomplished retail manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversees and aligns processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Work History
Assistant Store Manager
5 Months- Directed daily store operations to maintain guest experience, sales goals, and brand standards.
- Supervised associates during peak periods, reinforcing service behaviors and efficient floor coverage.
- Managed merchandising updates, seasonal floor sets, and visual presentation compliance.
- Trained new team members on POS procedures, product knowledge, and transactional accuracy.
Store Manager
1 Year 9 Months- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Executed marketing campaigns that enhanced brand awareness and attracted new customers
- Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Analyzed sales data and market trends to optimize product assortment and meet customer demand
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Created employee schedules according to business needs while managing labor costs within budget constraints
Assistant Manager
2 Years 7 Months- Built customer loyalty through strong relationships with consumers.
- Coordinated team meetings to address customer issues, complaints, and suggestions for improvement.
- Provided training on customer service best practices to staff members in order to enhance their knowledge and skillset.
- Developed strategies to enhance customer satisfaction, loyalty, and retention.
- Analyzed sales data and used statistics to understand customer habits and promote new strategies.
Sales Lead, social media manager
1 Year 3 Months- Led and trained associates to deliver exceptional customer service while achieving KPIs.
- Created content ideas that engaged target audiences and drove follower growth.
- Published content that aligned with brand to build connections and encourage positive action.
- Published brand-aligned content to foster connections and inspire positive audience actions.
- Lead, trained, and assisted associates while providing great customer service and being mindful of KPIs.
Wireless Sales Specialist
9 Months- Demonstrated smartphones, tablets, and accessories to support informed purchase decisions.
- Processed activations, upgrades, and device changes accurately through point-of-sale systems.
- Resolved customer questions on billing, device setup, and product functionality with clear guidance.
Education
High school or equivalent
Skills
Customer service
Problem-solving
Team leadership and coaching
Customer service management
Friendly and positive
Multitasking and organization
POS systems
Supply ordering
Retail inventory management
Team development
Payroll management
Creativity
Personal Information
Driving License: Driver's License
Timeline
Assistant Store Manager
Build A Bear Workshop Inc
05.2026 - CurrentRead More
Store Manager
Kilwins Chocolates, Fudge & Ice Cream
08.2024 - 05.2026Read More
Assistant Manager
Five Below
01.2022 - 08.2024Read More
Sales Lead, social media manager
Pandora Jewelry
10.2020 - 01.2022Read More
Wireless Sales Specialist
T-ROC
02.2020 - 11.2020Read More
Faith Academy
High school or equivalent
Read More