Sarah Ness
Bonsall,CA
Summary
California Licensed Vocational Nurse and clinical operations supervisor with extensive experience in managing outpatient practice across family medicine, pediatrics, and women’s health. Focused on enhancing patient-centered workflows and care coordination, leveraging strong interpersonal communication and clear documentation skills to improve operational efficiency.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Clinical Operations Supervisor
Scripps Health
04.2020 - Current
- Oversee daily clinical and front-office operations across pediatrics, family medicine, and internal medicine while maintaining safe, timely, patient-centered workflows.
- Partnered with physicians, clinical leaders, and support departments to coordinate care and standardize processes, resulting in improved patient experience.
- Monitored quality and operational performance, identified workflow gaps, and led countermeasures using Lean and project-management methods to enhance service delivery.
- Coach and develop a 15-member team, reinforcing accountability, communication, documentation standards, and consistent care delivery.
- Supported LVNs and multidisciplinary staff with clinical questions, service recovery, and workflow barriers, ensuring timely escalation within scope and policy.
OB/GYN LVN Lead
Scripps Health
12.2019 - 06.2020
- Provided clinical leadership and technical guidance to support consistent, compliant outpatient care in a high-volume women’s health practice.
- Supported staff with patient needs, clinical workflows, documentation, and problem resolution, enhancing collaboration with providers and operational leaders.
- Trained team members and reinforced standardized work to uphold quality assurance and meet performance expectations.
Licensed Vocational Nurse
Scripps Health
06.2018 - 12.2019
- Conducted patient assessments and delivered clinical care tasks, including medication administration and emergency procedures, ensuring adherence to LVN scope of practice.
- Educated patients and families, accurately documented interactions, and coordinated follow-up with providers and care teams to enhance continuity of care.
- Implemented infection-control standards and facilitated workflow improvements, reinforcing quality, safety, and access to care.
Supervisor
HumanGood
05.2017 - 06.2018
- Supervised memory-care nursing operations, medication management, emergency response, and support for activities of daily living to ensure high-quality resident care.
- Supervised daily operations to ensure quality care for residents.
- Engaged, trained, and developed staff, reinforcing regulatory compliance and fostering resident-centered care practices.
- Trained staff on best practices in resident engagement and safety protocols.
- Coordinated schedules to optimize staffing levels and service delivery.
Assessment Nurse
Redwood Terrace Assisted Living
04.2016 - 05.2017
- Conduct comprehensive health assessments for residents in assisted living.
- Conducted resident assessments and maintained individualized service plans and electronic medication administration records (eMAR) to ensure compliance with care standards.
- Collaborate with interdisciplinary teams to develop personalized care plans.
- Coordinated with residents, families, and care teams to educate staff on person-centered care and effectively implement service plans.
- Monitor vital signs and document changes in resident health status.
Education
Vocational Nursing Diploma -
Kaplan College
01-2012
Associate of Science - Nursing
Mt. San Jacinto College
San Jacinto, CA08-2026
Skills
- Clinical workflow management
- Care coordination
- Patient assessment
- Family education
- Clinical documentation
- Infection prevention
- Outpatient coordination
- Process improvement
- Cross-functional collaboration
- Operational leadership
Certification
- Licensed Vocational Nurse, California
- AHA Basic Life Support (BLS) for Healthcare Providers, 09/28/26
- IV Therapy Certification
- Lean Six Sigma Black Belt, 06/26
- Google Project Management Professional Certificate, 07/26
- Managed Care Course, 2024
Timeline
Clinical Operations Supervisor
Scripps Health
04.2020 - Current
OB/GYN LVN Lead
Scripps Health
12.2019 - 06.2020
Licensed Vocational Nurse
Scripps Health
06.2018 - 12.2019
Supervisor
HumanGood
05.2017 - 06.2018
Assessment Nurse
Redwood Terrace Assisted Living
04.2016 - 05.2017
Vocational Nursing Diploma -
Kaplan College
Associate of Science - Nursing
Mt. San Jacinto College