Sarah Nicola
Bloomington,ID
Summary
Dynamic hospitality professional skilled in guest relations, team collaboration, and effective time management. Proven track record of enhancing dining experiences and optimizing service operations.
Detail-oriented professional with experience in optimizing table turnover and managing dining room flow. Known for effective communication and problem-solving skills, committed to fostering a positive environment and delivering outstanding service.
Overview
4
4
years of professional experience
Work History
Host
Applebee's Grill + Bar
Valparaiso, IN
11.2025 - Current
- Greeted and seated guests promptly to enhance dining experience.
- Managed waitlist efficiently to optimize table turnover during peak hours.
- Collaborated with servers and kitchen staff to ensure smooth operations.
- Trained new hosts on customer service protocols and restaurant procedures.
- Resolved guest inquiries and concerns with professionalism and courtesy.
- Maintained cleanliness of entrance area, contributing to overall ambiance.
- Implemented seating strategies to balance workload among servers effectively.
- Monitored dining room flow, adjusting seating arrangements for maximum efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Camp Counselor
YMCA
Bloomington, IN
11.2021 - Current
- Supervised daily activities, ensuring safety and engagement for campers.
- Developed and implemented recreational programs to enhance camper experience.
- Facilitated team-building exercises, fostering collaboration among participants.
- Trained and mentored new counselors on best practices and safety protocols.
Cashier
Panera Bread
Bloomington, IN
04.2022 - 12.2022
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawers and balanced registers daily.
- Guided customers in menu selections, enhancing overall dining experience.
- Assisted in training new cashiers on operational procedures and systems.
- Collaborated with team members to optimize service speed during peak hours.
Education
High School Diploma -
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Guest relations
- Staff coordination
Timeline
Host
Applebee's Grill + Bar
11.2025 - Current
Cashier
Panera Bread
04.2022 - 12.2022
Camp Counselor
YMCA
11.2021 - Current