Sarah Noble
Warren,MI
Overview
19
19
years of professional experience
Work History
Remarketing Support Coordinator
Volkswagen Credit
Auburn Hills, MI
06.2021 - Current
- Solely responsible for overseeing the Employee Vehicle Purchase Program, maintaining the highest standards of compliance and accuracy.
- Collaborate closely with internal stakeholders to ensure seamless execution of the program.
- Thoroughly review and validate employee eligibility, meticulously verifying documentation to ensure adherence to program guidelines.
- Efficiently process employee vehicle purchase applications, ensuring all required information is accurate and complete.
- Act as the main point of contact for program inquiries, providing exceptional customer service and resolving any issues promptly.
- Prepare and maintain detailed reports related to the Employee Vehicle Purchase Program, providing insights into program performance and trends.
- Continuously evaluate and improve program processes to enhance efficiency and effectiveness.
- Spearhead the creation of detailed Visio diagrams to visually represent and document current processes within the NAR Remarketing Department.
- Collaborate closely with cross-functional teams to gather process information and identify areas for improvement.
- Translate complex processes into user-friendly visual representations, enhancing team understanding and communication.
- Played a pivotal role in identifying bottlenecks and inefficiencies within existing processes, contributing to process optimization efforts.
- Conduct comprehensive research and effectively load sales data for accounts rejected in the FIS sale file rejection report from the Manheim data warehouse.
- Skillfully utilize Business Objects to generate FIS sale file rejection and BrassHat sale flooring reports.
- Ensure the consistency of Manheim and FIS sale data reconciliation everyday and end of month, avoiding missed sale loads for any accounts.
- Strategically investigate and address HOLD status issues for leases, retails, and company cars on Manheim Direct Site, including repossessed and Bankruptcy accounts
- Provide crucial support to the Project Management team, leading the ongoing "Navex Project" for NAR Remarketing Operation teams.
- Collaborate closely with compliance and brand colleagues, meticulously documenting all Navex general procedures (GPs) for NAR Remarketing Operations teams within the Navex portal.
- Conduct comprehensive audits of Navex general procedures for 6 teams, covering between 100-120 processes.
- Actively serve as a team backup for auditing Buyers orders and CPO documents for lease buyouts, ensuring accurate customer sales at dealerships.
- Facilitate notary activities, offering invaluable support to remarketing sales and the Dealer Service Loaner programs.
- Collaborate with local DMV, streamlining the process of retrieving tags for vehicles undergoing repairs at auctions.
- Led the successful close-out of the Remarketing TDI Bravo project, demonstrating meticulous attention to detail by identifying and addressing repair and title requirements for TDI units.
- Collaborated effectively with auction staff, ensuring timely follow-up on recalls, repair statuses, and transportation for the TDI units.
- Managed auction invoice payments, contributing to seamless transaction processes.
- Forged a partnership with an external scrapping company, meticulously ensuring the accuracy of transportation paperwork for remainder of TDI units before scrapping.
Dealer Services Coordinator/Supervisor Trainee
Volkswagen Credit
Auburn Hills, MI
08.2018 - 06.2021
- Provided critical support to the Dealer Remarketing Department, demonstrating exceptional competence in handling dealer relations, dealer online sales, and the Dealer Service Loaner Program.
- Efficiently managed incoming dealer phone calls while overseeing key administrative tasks.
- Skillfully trained, managed, and motivated new team members, contributing to continuous improvement, team growth, and operational excellence.
- Cultivated and nurtured vendor relationships, effectively monitoring daily online inventory to ensure accurate vehicle representation in pricing, condition reports, images, and disclosures.
- Demonstrated exceptional responsiveness by generating manual dealer payoff quotes upon request from non-franchise dealers across the country.
- Successfully met and exceeded departmental phone metric objectives, consistently ensuring an average speed of answer.
- Functioned as a valuable liaison for VCI Dealer Remarketing, effectively collaborating with VW and Audi dealers, VCI/Brand Field Personnel, and other relevant areas of VWGoA to resolve inquiries.
- Supervised the performance of 7 new team members, strategically focusing on enhancing productivity and efficiency.
- Played a pivotal role in overseeing the successful department merger, ensuring seamless transition and integration of operations across USA and Canada.
- Active participant in the Lean Agent Program
Customer Operations Coordinator
Volkswagen Credit
Auburn Hills, MI
06.2017 - 08.2018
- Skillfully processed Customer and Dealer payments under Volkswagen and Audi Lease Pull Ahead programs.
- Constructed and executed Lease Pull Ahead Processes in strict adherence to company policies and objectives.
- Proactively researched and resolved conflicts related to Lease Pull Ahead accounts, effectively addressing questions and inquiries from BDMs (Business Development Manager), Dealer Consultants, and Representatives on the floor.
- Applied my expertise as a Finance Auditor for Direct Finance customers, contributing to financial accuracy.
- Managed and sorted all incoming faxes within the Remarketing Department, ensuring efficient document management.
Administrator/Scheduling Coordinator
Elite Plastics Products
Shelby Township, MI
12.2013 - 06.2017
- Managed daily and weekly customer requirements for esteemed clients such as A Raymond Tinnerman, Magna, Takata, Yazaki, Ford Motor Company, and more.
- Collaborated closely with Production Supervisors, Material Handlers, and Process Technicians to meticulously schedule production of special orders, ensuring seamless operations.
- Ensured adherence to product specifications and rigorous quality assurance practices, contributing to superior product quality.
- Maintained strict quality control procedures for each machine, safeguarding product quality.
- Actively participated in engineering tryouts for new tools, leveraging my expertise to drive process improvements.
- Collaborated with Logistics department to meticulously schedule truck deliveries and pickups, optimizing supply chain operations.
- Conducted productive meetings with new customers to perform comprehensive capacity studies, ensuring efficient resource allocation.
- Demonstrated exceptional analytical skills by implementing complex scheduling strategies based on meticulous capacity studies.
- Successfully maintained consistent material and tool supply by collaborating closely with suppliers, ensuring uninterrupted operations.
- Managed inventory levels to align with anticipated demands, effectively preventing stockouts and overstock situations.
- Meticulously purchased goods to maintain optimal stock levels and support assembly line operations.
- Monitored project progress and presented status updates to leaders, contributing to swift issue resolution.
Machine Operator
Elite Plastic Products
Shelby Township, MI
11.2013 - 12.2013
- Assured the quality of products met established criteria, consistently achieving zero-conformances.
- Accurately recorded scrap data at regular intervals, actively contributing to quality control efforts.
- Reviewed and acted upon all applicable quality alerts daily, ensuring a proactive approach to quality management.
- Collaborated directly with quality teams to resolve existing quality issues, fostering continuous improvement.
- Maintained a clean and organized work area, reflecting a strong commitment to safety and efficiency.
Corporate Travel Consultant
Al Jaber Travel
Abu Dhabi, UAE
03.2007 - 08.2013
- Provided exceptional assistance to walk-in customers, adeptly managing their travel needs.
- Successfully managed the travel requirements of corporates within the Private and UAE Government sectors.
- Skillfully handled tasks such as hotel reservations, travel insurance, special requests, and group travel.
- Remained updated on new rules and airline requirements, ensuring compliance and accuracy in ticket issuance.
Education
High School - Pre-Medical
Sheikh Khalid’s Bin Zayed Arab Pakistani School
2006
BBA - International Business
University of Atlanta
2011
Lean Agent - Bronze
Lean Agent - Participation
Skills
- Analytical and Conceptual Thinking
- Conflict Resolution
- Strong Communication
- Technical Proficiency
- Influencing and Negotiation
- Problem Solving
- Credit Underwriting Practices
- Interpersonal Communication
- Data Mining and Analysis
- Collaboration and Partnership
- Self-Motivation and Goal Orientation
- Listening and Communication
Objective
Detail-oriented Remarketing Support Coordinator with a strong background in dealer communications, vehicle inventory analysis, and project management, aiming to contribute my skills and experience to the role of Fraud Investigator at VCI. Committed to upholding company values while effectively mitigating consumer risk fraud.
Timeline
Remarketing Support Coordinator
Volkswagen Credit
06.2021 - Current
Dealer Services Coordinator/Supervisor Trainee
Volkswagen Credit
08.2018 - 06.2021
Customer Operations Coordinator
Volkswagen Credit
06.2017 - 08.2018
Administrator/Scheduling Coordinator
Elite Plastics Products
12.2013 - 06.2017
Machine Operator
Elite Plastic Products
11.2013 - 12.2013
Corporate Travel Consultant
Al Jaber Travel
03.2007 - 08.2013
High School - Pre-Medical
Sheikh Khalid’s Bin Zayed Arab Pakistani School
BBA - International Business
University of Atlanta
Lean Agent - Bronze
Lean Agent - Participation