Sarah O
Summary
Dedicated and responsive, with proven skills in leadership and management. Quick and effective at decision-making and learning skills while working in fast-paced, deadline-driven environments.
Overview
8
8
years of professional experience
Work History
Manager
Emerald City Smoothie
11.2017 - Current
- Trained employees to maintain coverage of roles at all times
- Created schedules to keep every shift well-staffed during holidays and busy periods
- Remained calm and professional when dealing with unhappy customers
- Reviewed employee performance and delivered constructive feedback to improve weaknesses
Supervisor
Smoothia
11.2020 - 02.2021
- Monitored equipment and checked supplies to meet expected demand
- Identified and corrected performance to reduce impact to business operations
- Provided ongoing training to address staff needs
Education
Bachelor of Arts - Psychological Science
Central Connecticut State University
07.2022
Skills
- Active and effective listening
- Interactive teaching/learning
- Multitasking
- Customer service
- Friendly, positive attitude
- Leadership
Volunteer Experience
New England Grace Presbyterian Church- Youth Group Leader (August 2018- December 2024)
- Instructed and mentored youth between grades 6 and 12
- Built and maintained strong relationships with students by successfully resolving issues
- Attended weekly youth group meetings, special group events, and overnight excursions
Dental Shadowing Experience
Dr. Dennis Shim, DMD- Two Rivers Family Dentistry, Lisbon, ME
February 2023 (100 hours)
- Observed a variety of procedures including sterilization, fluoride varnish, and clean ups
- Gained exposure to patient care, dental charting, and overall workflow
Timeline
Supervisor
Smoothia
11.2020 - 02.2021
Manager
Emerald City Smoothie
11.2017 - Current
Bachelor of Arts - Psychological Science
Central Connecticut State University
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