Sarah Obregon
San Antonio,TX
Summary
Dedicated Patient Service Representative with over 7 years of experience managing administrative functions for office personnel. Customer service-oriented, self-motivated, and caring Patient Care Coordinator with extensive experience in resolving conflicts with patients. Proficient in medical record-keeping software as well as Microsoft Office.
Overview
7
7
years of professional experience
Work History
Medical Support Assistant
Muscogee Staffing Solutions, LLC (MSS)
3551 Roger Brooke Dr , TX
10.2022 - Current
- Greeted patients and visitors, verified patient information upon checking in.
- Scheduled appointments and procedures according to departmental policies on Rev X and Genesis via phone and in person.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Adequate knowledge with working on Discern Reporting Portal to print Outpatient Rx Patient Profile and Contingency Referral Plan
Front Desk Receptionist
Dr. Mark A. Porter
San Antonio , TX
09.2021 - 09.2022
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained a clean and organized reception area to uphold company image.
- Scheduled and confirmed appointments for clients and staff.
- Handled payment processing and provided customers with receipts and proper bills and change.
Patient Service Representative: Intermediate
UT Health San Antonio
San Antonio , TX
01.2021 - 09.2021
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Manage multiline phone to field and transfer calls appropriately.
- Verify demographics, insurance verification, discuss treatment plans, initiate payment plans, and collect payments.
- Generate reports and statements each week to review outstanding balances and identify accounts in need of collection processing.
- Review and analyze prospective patient intake.
- Troubleshoot and resolve group issues to maintain patient satisfaction and keep optimal patient flows.
Patient Service Representative
UT HEALTH DENTISTRY
San Antonio , TX
10.2019 - 12.2020
- Successfully manage information using aXium and Epic software, including check-in, patient records, and billing with 100% accuracy.
- Manage multiline phone to field and transfer calls appropriately, as well as documenting detailed messages and answer general questions about accounts or treatments.
- Greet patients, check them in, verify demographics, and collect payment.
- Scheduled and confirmed patient appointments with patients and providers.
Spa Concierge
LOMA DE VIDA, RESORT
LA CANTERA
11.2017 - 09.2019
- Greeted all guest and staff in a courteous and professional manner.
- Scheduled appointments for guests using SpaSoft reservation software system.
- Called to confirm guests scheduled services and up-sold, if possible.
- Answer guest inquiries and explain the costs, availability, policies, and procedures of the facility.
- Balanced and dropped receipts and reports to accounting at days end.
Education
High School Diploma -
Louis D. Brandeis High School
San Antonio06.2014
Skills
- Dependable
- Adaptable
- Time Efficient
- Team Worker
- Extremely Organized
- Outgoing
- Detail Oriented
- HIPAA Compliance
- Medical terminology knowledge
- 50 WPM
Timeline
Medical Support Assistant
Muscogee Staffing Solutions, LLC (MSS)
10.2022 - Current
Front Desk Receptionist
Dr. Mark A. Porter
09.2021 - 09.2022
Patient Service Representative: Intermediate
UT Health San Antonio
01.2021 - 09.2021
Patient Service Representative
UT HEALTH DENTISTRY
10.2019 - 12.2020
Spa Concierge
LOMA DE VIDA, RESORT
11.2017 - 09.2019
High School Diploma -
Louis D. Brandeis High School
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