Sarah Oden
GARLAND
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-orientated environments.
Overview
19
19
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Manager Partner
Chili's Bar and Grill
Mesquite
09.2020 - 03.2026
- Supervised daily restaurant operations and maintained high service standards.
- Trained and mentored staff to enhance team performance and efficiency.
- Managed inventory levels, ensuring proper stock levels for smooth operations.
- Coordinated with kitchen staff to optimize food quality and presentation.
- Developed schedules for employees to align with peak service times.
- Implemented customer service initiatives to improve guest satisfaction.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed risk by developing and implementing effective risk management strategies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Collaborated with management to develop marketing promotions and events.
- Managed inventory levels and ordered supplies to meet demand.
- Implemented quality assurance processes for food preparation and service.
- Facilitated communication between front-of-house and back-of-house staff.
- Mentored new employees on customer service best practices.
Assistant Manager
Chilis's Bar and Grill
Dallas
09.2017 - 08.2020
- Supervised daily operations to ensure smooth restaurant service.
- Trained and mentored team members on customer service standards.
- Managed inventory levels and ordered supplies as needed.
Bartender/Server
Chilis's Bar and Grill
Garland
11.2006 - 09.2017
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Maintained cleanliness and organization of the bar area during busy shifts.
Education
North Garland High School
Garland, TexasSkills
- Restaurant operations
- Inventory management
- Customer service initiatives
- Quality assurance processes
- Team collaboration
- Staff training and mentoring
- Risk management strategies
- Performance evaluation
- Budget monitoring
- Problem solving
- Effective communication
- Conflict resolution
- Leadership development
- Schedule preparation
- Policy implementation
- Operations management
Certification
- Manager Servsafe certified
- Servsafe Proctor.
Timeline
Manager Partner
Chili's Bar and Grill
09.2020 - 03.2026
Assistant Manager
Chilis's Bar and Grill
09.2017 - 08.2020
Bartender/Server
Chilis's Bar and Grill
11.2006 - 09.2017
North Garland High School