Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Oller

Cuba,Illinois

Summary

Dynamic leader with proven expertise in customer service and money handling, honed at City of Cuba and BP Gas Station. Excelled in team leadership and decision-making, significantly enhancing operational efficiency and customer satisfaction. Skilled in fostering team motivation and managing financial responsibilities, achieving remarkable results in both public and retail sectors.

Overview

15
15
years of professional experience

Work History

City Clerk

City of Cuba
05.2017 - 11.2024
  • Managed city records, ensuring timely updates and accurate documentation for public access.
  • Enhanced interdepartmental communication to boost overall operational effectiveness.
  • Assisted in budget prep, expenditure review, and budget administration.
  • Amended city charters to reflect new regulations.
  • Coordinated city council meetings, ensuring smooth proceedings and effective decision-making processes.
  • Assisted in the preparation of annual budgets, contributing to prudent financial management of municipal resources.
  • Developed informative materials for public distribution, promoting awareness of municipal services and initiatives.
  • Enhanced transparency by regularly updating the city''s website with relevant information on meetings, events, and announcements.
  • Organized community outreach events to foster citizen engagement in local government affairs.
  • Provided exceptional customer service when responding to inquiries from residents and visitors regarding city services or policies.
  • Monitored budget expenditures throughout the fiscal year-ensuring responsible use of taxpayer funds.
  • Collaborated with legal counsel to review contracts and agreements, safeguarding the city''s interests in all transactions.
  • Administered oaths of office for elected officials, upholding the integrity of the democratic process within the community.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.

Assistant Manager

Bp Gas Station
06.2009 - 12.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Cultivated robust relationships with colleagues, enhancing workplace positivity.
  • Managed daily cash reconciliations with precision.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Diploma - General Studies

Lewistown Community High School
Lewistown, IL
05.1993

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation

Timeline

City Clerk

City of Cuba
05.2017 - 11.2024

Assistant Manager

Bp Gas Station
06.2009 - 12.2017

Diploma - General Studies

Lewistown Community High School

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Sarah Oller