Sarah Ortiz
Rosenberg,TX
Summary
Reliable employee seeking position with a company that offers room to grow and develop my skills. Offering excellent communication and good judgment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Buffalo Wild Wings
Stafford, TX
06.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
Retail Sales Associate
Burke's Outlet
Rosenberg, TX
07.2022 - 02.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
Sandwich Artist
Subway
Kingwood, TX
01.2021 - 07.2021
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Education
High School Diploma -
Hastings High School
Houston, TX05.2022
Skills
- Order Management
- Menu Memorization
- Supply Restocking
- POS System Operation
- Food safety understanding
- Cleanliness and hygiene
- Active listening
- Reliability
Certification
- Licensed Server - Texas TABC handles
Timeline
Wait Staff Member
Buffalo Wild Wings
06.2023 - 01.2024
Retail Sales Associate
Burke's Outlet
07.2022 - 02.2023
Sandwich Artist
Subway
01.2021 - 07.2021
High School Diploma -
Hastings High School