Sarah O'Shaughnessy
New Smyrna,FL
Summary
Hardworking and dependable professional with strong customer service experience, leadership abilities, and a background in health and wellness. Skilled in coaching, client support, and hands-on project management. Adaptable, motivated, and committed to creating positive experiences in every environment.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Server
Outriggers Tiki Bar & Grille/Marina
01.2022 - Current
- Skilled in high-volume guest service, team coordination, and leadership as both a server and captain.
- Experienced in managing server performance, training new staff, supporting floor operations, and ensuring smooth service flow.
- Strong communicator with expertise in selling.
- Conflict resolution
- Assisted in maintaining cleanliness and organization of dining area and bar.
- Maintaining Outriggers’ standard of exceptional guest experience of estimate of 100 people per day.
- Proven ability to handle fast-paced shifts and manage multiple priorities
- Handled cash transactions accurately, processing payments through point-of-sale system.
- Lead by example in both service quality and professionalism.
Health & Wellness Coach
Tranont Wellness Business
01.2024 - 2026
- Providing knowledgeable guidance on wellness products
- Developed personalized wellness plans based on client health assessments and goals
- Managing sales pipelines and client relationships
- Creating strategic digital content to expand reach
- Directing daily operations of an independently run business.
Payroll Accountant
FaceTime Promotions
01.2019 - 2021
- Processed payroll for employees using QuickBooks, ensuring timely and accurate disbursement of wages.
- Prepared payments for all employees, managing weekly and monthly payroll cycles.
- Processed monthly billing statements for accuracy and compliance with company policies.
- Led initiatives for streamlining invoice processing, reducing errors and turnaround times significantly.
- Utilized accounting software to maintain detailed records of client transactions.
- In charge of all employee questions and concerns
Server/ Bartender
Garden Fusion Asian Cuisine
2019 - 2024
- Managed multiple tables efficiently, ensuring timely and accurate order delivery.
- Implemented suggestions for menu improvements based on customer feedback and preferences.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender/Mixologist/Server Trainer
Flagler Tavern
2016 - 2021
- Delivered exceptional customer service in high-volume and a fine-dining environment.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- POS Operation & Cash Handling
- Trained and mentored new staff on menu knowledge and service techniques.
Gymnastics Instructor/Coach
Massachusetts Gymnastics Center
01.2009 - 01.2015
- Instructed gymnastics techniques to individuals of varying skill levels of ages 18 months-18 years old
- Fostering skill development and confidence
- Designed engaging lesson plans tailored to student needs, enhancing learning experiences and participation.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Coordinated group activities that fostered teamwork among athletes with team leadership
- CPR & First Aid certification
Education
High School Diploma -
Silver Lake Regional High School
Kingston, MA06-2011
Skills
- Exceptional Customer Service
- Leadership
- Wellness Coaching
- Sales & Client Support
- Communication
- Time Management
- Organization
- Problem Solving
- Team Collaboration
- Multitasking
- Lesson Planning
- Safety Awareness
- Project Management
- Strong work ethic
- Guest engagement
- Cash handling
Certification
- Food Safety Certified
- CPR & First Aid
- Gymnastics Coach Certified
Timeline
Health & Wellness Coach
Tranont Wellness Business
01.2024 - 2026
Server
Outriggers Tiki Bar & Grille/Marina
01.2022 - Current
Payroll Accountant
FaceTime Promotions
01.2019 - 2021
Gymnastics Instructor/Coach
Massachusetts Gymnastics Center
01.2009 - 01.2015
Server/ Bartender
Garden Fusion Asian Cuisine
2019 - 2024
Server/Bartender/Mixologist/Server Trainer
Flagler Tavern
2016 - 2021
High School Diploma -
Silver Lake Regional High School