Open To Work
Sarah Palermo
Summary
Dynamic professional with extensive experience in operations management and office administration. Known for effective communication and problem-solving skills, successfully improving workflow processes and driving customer satisfaction. Eager to leverage these strengths to enhance organizational efficiency.
Overview
15
15
years of professional experience
Work History
Office Manager
Grace Landscape Systems & Maintenance
Phoenix, Arizona
08.2023 - 04.2026
- Organized office operations, improving workflow across departments.
- Streamlined administrative processes, resulting in clearer office policies.
- Resolved customer inquiries professionally, fostering positive client relationships.
- Trained new staff on procedures and protocols, ensuring effective onboarding.
- Oversaw accurate record-keeping for client contracts and service agreements.
- Collaborated with management to optimize daily tasks and enhance operational efficiency.
- Maintained filing systems for correspondence and documents efficiently.
- Managed office inventory and placed supply orders.
Director of Operations
High Efficiency Heating & Cooling
Phoenix, Arizona
01.2015 - 08.2021
- Oversaw daily operations to uphold service excellence and customer satisfaction levels.
- Facilitated interdepartmental communication to align operational goals with overall business strategy.
- Evaluated vendor performance, negotiating contracts for enhanced service quality and cost efficiency.
- Created policies and procedures, streamlining workflows and improving overall productivity.
- Resolved customer service issues promptly, ensuring high levels of customer satisfaction.
- Identified opportunities for process improvements, resulting in increased organizational productivity.
- Developed and nurtured client relationships, driving business growth and improving account retention.
- Maintained budgeting documents for precise tracking of expenses.
Enrollment Counselor
Grand Canyon University
Tempe, Arizona
04.2011 - 09.2013
- Guided prospective students through enrollment processes and program options.
- Conducted one-on-one meetings with applicants to discuss admission requirements and procedures.
- Provided information on financial aid options and resources available to students.
- Conducted follow-up communications to foster student engagement and improve retention.
- Utilized CRM systems to track interactions and manage prospective student data.
- Resolved any issues that arose during the admission process in an efficient manner.
Education
High School Diploma -
Peoria High School
Peoria, AZ05-2000
Some College (No Degree) - Counseling Psychology
Grand Canyon University
Phoenix, AZSkills
- Customer relations
- Customer relationship management
- Conflict resolution
- Communication
- Effective communication
- Analytical and critical thinking
- Multitasking Abilities
- Operations management
- Office management
- Remote office availability
- Flexible and adaptable
- Dependable and responsible
- Attention to detail
- Database administration
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteHybridSalary Range
$25/hr - $100/hrTimeline
Office Manager
Grace Landscape Systems & Maintenance
08.2023 - 04.2026
Director of Operations
High Efficiency Heating & Cooling
01.2015 - 08.2021
Enrollment Counselor
Grand Canyon University
04.2011 - 09.2013
High School Diploma -
Peoria High School
Some College (No Degree) - Counseling Psychology
Grand Canyon University