Sarah Peek
Springfield
Summary
Results-driven receptionist with over 11 years of experience in managing multi-line phone systems and scheduling patient appointments. Proficient in maintaining accurate records and providing exceptional customer service, ensuring smooth office operations and positive patient experiences.
Overview
21
21
years of professional experience
Work History
Receptionist
Foot and Ankle Center of Illinois
Springfield, IL
04.2015 - Current
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled patient appointments, optimizing calendar for maximum efficiency.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with insurance inquiries, ensuring clarity and understanding of coverage options.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Mentored new reception staff, training on procedures and customer service best practices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Cashier/Cook
Hardees
Springfield, IL
05.2005 - 04.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front counter and dining area to enhance customer experience.
- Trained new cashiers on register operation and customer service best practices, ensuring consistent performance.
- Managed cash drawer, balancing daily sales with precision to prevent discrepancies.
- Implemented upselling techniques that increased average ticket size during peak hours.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Springfield High School
Springfield, IL06-2004
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
Timeline
Receptionist
Foot and Ankle Center of Illinois
04.2015 - Current
Cashier/Cook
Hardees
05.2005 - 04.2015
High School Diploma -
Springfield High School