Sarah Petrino
PATLive
Tallahassee,FL
14
years of professional experience
Results-driven professional equipped with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments with strong communication and problem-solving abilities.
Work History
Accounts Payable and Receivable Associate
1 Year 8 Months- Managed end-to-end accounts payable processes, ensuring timely vendor payments and accurate record-keeping.
- Processed incoming invoices, verifying accuracy and compliance with company policies.
- Reconciled monthly statements to maintain precise financial records and resolve discrepancies promptly.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Provided exceptional customer service when addressing client inquiries regarding billing or payment matters.
- Utilized programs such as Excel, Quickbooks, Tableau, Authorize.net, and SQL server to document and produce custom billing, deposits, expenses, and to provide regular reports to higher management.
Quality Coach/Team Leader/Script Team Leader
8 Years 1 Month- Conducted side-by-side training and monitored calls for team of 20-30 employees, enhancing individual performance and service quality.
- Taught basic and advanced scripting techniques to groups of new customer care representatives.
- Conducted side by side training and recorded call monitoring for a team of 20-30 employees.
- Mentored and provided ongoing floor support for over 100 receptionists including: daily questions, escalated client calls, and troubleshooting technical issues.
- Provided feedback and discussed performance, personal, and professional development during bi-monthly performance reviews.
- Mentored and supported script team in writing effective scripts for receptionists, ensuring clarity and consistency in communication.
- Utilized programs such as Excel and SQL server to document agent performance and provide regular reports to higher management.
- Utilized programs such as Excel, Scorebuddy and SQL server to document agent performance and provide regular reports to higher management.
Customer Care Representative and Script Specialist
4 Years 2 Months- Mastered customer service calls, emails, and chat, contributing to high customer satisfaction.
- Resolved customer inquiries and issues through various communication channels, ensuring high satisfaction levels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Taught scripting techniques to new customer care representatives, enhancing their ability to assist customers effectively.
- Developed basic and custom scripts on internal software, enabling customers to better serve their clients.
Education
Diploma
Skills
Effective communication
Workplace relationship management
Detail Oriented
Developed positive workplace environment and relationships.
Time management
Complex Problem-solving
Team collaboration
Leadership qualities
Excellent written and oral communication skills
Developed positive workplace environment and relationships.
Financial analysis
Adaptable
Timeline
Accounts Payable and Receivable Associate
PATLive
2024.12 - 2026.08Read More
Quality Coach/Team Leader/Script Team Leader
PATLive
2016.11 - 2024.12Read More
Customer Care Representative and Script Specialist
PATLive
2012.09 - 2016.11Read More
Lincoln High School
Diploma
Read More