Sarah Picioccio
West Milford,NJ
Summary
Enthusiastic and customer-focused, I bring strong communication skills, a positive attitude, and familiarity with snow sports. I'm confident helping guests choose and fit rental gear, supported by hands-on experience with both snowboard and ski equipment.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Guest Experience Ambassador - Summer
Mountain Creek Resort
Vernon, NJ
06.2021 - 08.2023
- Resolved customer issues quickly, efficiently, and professionally
- Ensured that all riders followed proper safety guidelines while riding
- Provided technical support to customers who needed assistance navigating our website
- Offered suggestions for improvement when applicable to enhance customer satisfaction levels
- Provided prompt, courteous and accurate assistance to customers with inquiries and complaints
- Encoded passes for customers
- Scanned passes to assure validit
Guest Experience Ambassador - Winter
Mountain Creek Resort
Vernon, NJ
12.2020 - 02.2023
- Welcomed guests upon arrival and provided personalized assistance to ensure a seamless resort experience
- Offered knowledgable guidance on mountain conditions, trail maps, lift operations, and resort amentities
- Responded to guest questions and resolved issues quickly to maintain high satisfaction and positive resort image
- Tracked and communicated guest feedback to supervisors to support continues service improvements
- Assisted lost or seperated guests and coordinated with supervisors if needed
- Encoded passes for customers
- Scanned passes to assure validity
Education
High School Diploma -
West Milford High School
West Milford, NJ06.2022
Bachelor of Science - Nursing
Jacksonville University
Jacksonville, FL05.2026
Skills
- Problem-Solving
- Work Ethic
- Time Management
- Teamwork
- Interpersonal Skills
- Organizational Skills
- Customer Service
- Technical support
Certification
CPR Certified
Timeline
Guest Experience Ambassador - Summer
Mountain Creek Resort
06.2021 - 08.2023
Guest Experience Ambassador - Winter
Mountain Creek Resort
12.2020 - 02.2023
High School Diploma -
West Milford High School
Bachelor of Science - Nursing
Jacksonville University