Summary
Overview
Work History
Education
Skills
Timeline
Generic

SARAH POND

Dundee,Mi

Summary

Sales Associate

Overview

13
13
years of professional experience

Work History

Inside Sales Representative

Michigan CAT
09.2023 - Current
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Schedule hauling needs for clients to have equipment on site on time for customer projects.

Sales Associate

Performance Northwest
08.2020 - 09.2023
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Promoted visual presentation standards by keeping store replenished
  • Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Opened and closed cash registers, balanced cash drawers, and made deposits
  • Cultivated relationships with new and existing customers to drive sales
  • Assisted customers with product selection to ensure customer satisfaction
  • Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
  • Greeted customers warmly and offered assistance
  • Performed cleaning tasks, keeping store neat and organized
  • Provided accurate information about products, prices and availability both in person and over the phone
  • Encouraged customers to make additional purchases and suggested relevant items.

Sales Associate

Auto Value
09.2011 - 08.2020
  • Placed special orders, submitted online orders, or contacted other stores to find desired items
  • Followed checklist to complete retail store opening and closing activities
  • Tagged new merchandise for sale and updated signs
  • Performed cash register operations accurately according to company guidelines
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
  • Assisted with training and mentoring new team members
  • Helped customers find and select products.

Education

Lansing Community College
Lansing, Mi
06.2011

Jackson Community College
Jackson, Mi
06.2010

High School Diploma -

Northwest High School
Jackson, Mi
06.2009

Skills

  • Excellent People Skills
  • Product and Service Sales
  • Product Promotion
  • Stocking and Replenishing
  • Multitasking Strengths
  • Time Management
  • Customer Service
  • Verbal Communication
  • Sales Expertise
  • Cash Register Operation
  • Social Perceptiveness
  • Suggestive Selling
  • Inventory Control Procedures
  • Complex Problem-Solving

Timeline

Inside Sales Representative

Michigan CAT
09.2023 - Current

Sales Associate

Performance Northwest
08.2020 - 09.2023

Sales Associate

Auto Value
09.2011 - 08.2020

Lansing Community College

Jackson Community College

High School Diploma -

Northwest High School

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SARAH POND