SARAH POND
Dundee,Mi
Summary
Sales Associate
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Michigan CAT
Novi, MI
09.2023 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Schedule hauling needs for clients to have equipment on site on time for customer projects.
Sales Associate
Performance Northwest
08.2020 - 09.2023
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Promoted visual presentation standards by keeping store replenished
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Cultivated relationships with new and existing customers to drive sales
- Assisted customers with product selection to ensure customer satisfaction
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
- Greeted customers warmly and offered assistance
- Performed cleaning tasks, keeping store neat and organized
- Provided accurate information about products, prices and availability both in person and over the phone
- Encouraged customers to make additional purchases and suggested relevant items.
Sales Associate
Auto Value
09.2011 - 08.2020
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Followed checklist to complete retail store opening and closing activities
- Tagged new merchandise for sale and updated signs
- Performed cash register operations accurately according to company guidelines
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Assisted with training and mentoring new team members
- Helped customers find and select products.
Education
Lansing Community College
Lansing, Mi06.2011
Jackson Community College
Jackson, Mi06.2010
High School Diploma -
Northwest High School
Jackson, Mi06.2009
Skills
- Excellent People Skills
- Product and Service Sales
- Product Promotion
- Stocking and Replenishing
- Multitasking Strengths
- Time Management
- Customer Service
- Verbal Communication
- Sales Expertise
- Cash Register Operation
- Social Perceptiveness
- Suggestive Selling
- Inventory Control Procedures
- Complex Problem-Solving
Timeline
Inside Sales Representative
Michigan CAT
09.2023 - Current
Sales Associate
Performance Northwest
08.2020 - 09.2023
Sales Associate
Auto Value
09.2011 - 08.2020
Lansing Community College
Jackson Community College
High School Diploma -
Northwest High School