Summary
Overview
Work History
Education
Skills
Timeline
Generic

SARAH POND

Dundee,Mi

Summary

Sales Associate

Overview

13
13
years of professional experience

Work History

Inside Sales Representative

Michigan CAT
Novi, MI
09.2023 - Current
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Set up new accounts, established customer credit and set up payment methods.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Schedule hauling needs for clients to have equipment on site on time for customer projects.

Sales Associate

Performance Northwest
08.2020 - 09.2023
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Promoted visual presentation standards by keeping store replenished
  • Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Opened and closed cash registers, balanced cash drawers, and made deposits
  • Cultivated relationships with new and existing customers to drive sales
  • Assisted customers with product selection to ensure customer satisfaction
  • Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
  • Greeted customers warmly and offered assistance
  • Performed cleaning tasks, keeping store neat and organized
  • Provided accurate information about products, prices and availability both in person and over the phone
  • Encouraged customers to make additional purchases and suggested relevant items.

Sales Associate

Auto Value
09.2011 - 08.2020
  • Placed special orders, submitted online orders, or contacted other stores to find desired items
  • Followed checklist to complete retail store opening and closing activities
  • Tagged new merchandise for sale and updated signs
  • Performed cash register operations accurately according to company guidelines
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
  • Assisted with training and mentoring new team members
  • Helped customers find and select products.

Education

Lansing Community College
Lansing, Mi
06.2011

Jackson Community College
Jackson, Mi
06.2010

High School Diploma -

Northwest High School
Jackson, Mi
06.2009

Skills

  • Excellent People Skills
  • Product and Service Sales
  • Product Promotion
  • Stocking and Replenishing
  • Multitasking Strengths
  • Time Management
  • Customer Service
  • Verbal Communication
  • Sales Expertise
  • Cash Register Operation
  • Social Perceptiveness
  • Suggestive Selling
  • Inventory Control Procedures
  • Complex Problem-Solving

Timeline

Inside Sales Representative

Michigan CAT
09.2023 - Current

Sales Associate

Performance Northwest
08.2020 - 09.2023

Sales Associate

Auto Value
09.2011 - 08.2020

Lansing Community College

Jackson Community College

High School Diploma -

Northwest High School
SARAH POND