Sarah Ramos
Fullerton,CA
Summary
Dynamic accounting professional with proven expertise in financial reporting and cash flow management, as well as, on-site customer service, at the retail store locations, of I Love LA News and Gifts Shops, LAX. Excelled in QuickBooks data inputting and resolving customer complaints, enhancing brand representation and operational efficiency. Skilled in both attention to detail and robust verbal communication, driving significant improvements in financial accuracy and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Accounting Assistant
SPMG DULUTH LLC.
Los Angeles, CA
06.2016 - Current
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Produced reliable reports by checking financial statements for accuracy.
- Monitored and recorded company expenses, ensuring adherence to budget guidelines.
- Reconciled expenses and financial records.
Retail Accounting/Daily Sales and Customer Service
I Love LA News and Gifts Shops LAX
Fullerton, CA
12.2010 - Current
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Supported sales team members to drive growth and development.
- Resolved customer complaints promptly and efficiently.
- Supported efficient accounting operations with high-quality administrative support.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Provided guidance to other departments regarding accounting policies and procedures.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Managed accounts accurately through detailed revenue reporting.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Arts - Business
University of Southern California
Los Angeles, CA05-1998
Skills
- Bookkeeping operations
- Reports reconciliation
- Cash flow management
- Month-end closing
- In-store support
- Product sales
- Brand representation
- High-energy attitude
- Month-end documentation
- Year-end closing
- Financial reporting
- Journal entries
- Attention to detail
- Verbal and written communication
- Quickbooks
- Data inputting
- Strong communication skills
- Balance sheet reconciliation
- Cash flow analysis
- Empathy and patience
- Telephone etiquette
Affiliations
Volunteer work in fields including, Best Buddies, Make a Wish Foundation, The Giving Tree, and other charities partnering with The Miss California USA organization. Spending time with my daughter, who is the current reining Miss California USA.
Timeline
Accounting Assistant
SPMG DULUTH LLC.
06.2016 - Current
Retail Accounting/Daily Sales and Customer Service
I Love LA News and Gifts Shops LAX
12.2010 - Current
Bachelor of Arts - Business
University of Southern California
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