SARAH RIVERA
Salt Lake City
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Fogo de Chão
Salt Lake City, UT
09.2025 - Current
- Managed multiple tables, ensuring timely food and beverage delivery.
- Delivered exceptional customer service in high-volume dining environment.
- Trained new servers on restaurant procedures and service standards.
- Implemented upselling techniques to increase overall sales revenue.
Pastry Chef
American Cruise Lines
OR,WA,ID
08.2024 - 08.2025
- Developed and executed innovative pastry recipes to enhance seasonal menus.
- Supervised kitchen staff, ensuring adherence to quality standards and safety protocols.
- Conducted inventory management, optimizing ingredient usage and reducing waste.
Assistant Manager
Vessel Kitchen
Salt Lake City, UT
12.2023 - 06.2024
- Supervised daily operations, coordinating tasks among team members for optimal productivity.
- Led staff meetings to communicate goals, updates, and performance expectations effectively.
- Oversaw compliance with health regulations, maintaining high standards of cleanliness and safety protocols.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Pastry Chef / Expo / Server
Beaumont Bakery
Salt Lake City, UT
06.2020 - 12.2023
- Developed innovative pastry recipes, enhancing menu variety and seasonal offerings.
- Supervised baking team, ensuring adherence to quality standards and efficient workflow.
- Implemented new decorating techniques, elevating product aesthetics and customer satisfaction.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
Assistant Manager
The Pie Pizzeria
Salt Lake City, UT
04.2019 - 12.2020
- Streamlined operational workflows to enhance kitchen efficiency and reduce service times.
- Developed training programs for new staff, ensuring adherence to safety and quality standards.
- Collaborated with management to implement cost-saving inventory control measures.
- Analyzed customer feedback to refine menu offerings, improving guest satisfaction ratings.
Education
Health, Society, and Policy
University of Utah
Salt Lake City, UTDiploma - undefined
Fox Chapel Area High School
Pittsburgh, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- High volume dining
- Quality control
- Suggestive selling
- Time management
- Goal setting
- Operations management
Certification
- ServSafe Food Handler
- TIPS (Alcohol Safety Certification)
Timeline
Server
Fogo de Chão
09.2025 - Current
Pastry Chef
American Cruise Lines
08.2024 - 08.2025
Assistant Manager
Vessel Kitchen
12.2023 - 06.2024
Pastry Chef / Expo / Server
Beaumont Bakery
06.2020 - 12.2023
Assistant Manager
The Pie Pizzeria
04.2019 - 12.2020
Diploma - undefined
Fox Chapel Area High School
Health, Society, and Policy
University of Utah