Sarah Robinson
Newington,CT
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Team Lead of Student Accounts - Direct Bill
Post University Inc.
11.2020 - Current
- - Created processes and procedures to stream line and manage direct bill department.
- - Utilize tools for financial analysis and reporting tools such as Microsoft teams , Microsoft Excel, Microsoft Office, Zoom , One Drive , Vendor websites and other financing apps.
- -Utilize programs for call management such as Five 9, CRM, CNS, FUZE, Teams. Monitored phone calls to review with employees for training purposes.
- - Lead and trained entire department in finance and direct billing accounting on policies and procedures/day to day operations.
- - Manage student accounts and billing processes on day to day basis with account receivable.
- -Created partner team to create and manage community collaboration to acquire new vendors to pay for employees education.
- - Cultivate relationships with businesses for vendor partnerships
- - Identify and engage with prospective vendors to enhance university services offered to their employees.
- - Foster network of collaboration for mutual benefit and growth.
Program Director
Skye 13 Cable
08.2021 - 01.2024
- Direct and manage Skye High Media Club program , overseeing all aspects of the youth program.
- Developed and implemented a curriculum to teach children podcast creation and TV equipment usage.
- Fostered a creative and engaging learning environment to elevate participants' technological skills and collaboration abilities.
- Secured grants from city organizations to support the growth and success of the program.
- Increased participation and engagement in the Skye High Media Club through innovative program enhancements.
- Strengthened community partnerships and secured grant funding to ensure the program's sustainability.
- Receive feedback from students, parents, and stakeholders for the impactful learning experiences provided through the program.
General Store Manager
Michaels Jewelers Inc.
05.2018 - 04.2020
- Led high-performing team to achieve sales targets and operational efficiency
- Managed store operations, including staffing , training , scheduling and inventory management.
- Focused on providing exceptional customer satisfaction and strategic business development.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Supervised and effectively trained 12 employees to decrease process lags and boost productivity.
- Creative director for different sale events to generate more traffic and sales.
Assistant Store Manager
Kay Jewelers
04.2012 - 02.2018
- Managed day-to-day operations in a retail jewelry store.
- Supervised staff, handled inventory, and optimized sales processes, scheduling and training.
- Ensured exceptional customer service and maintained store standards.
- Obtained a Diamond and Gemologist Certification through the DGLA.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
John F Kennedy High School
Waterbury, CT05.2012
Skills
- Skilled and enthusiastic team lead in finance and billing, dedicated to fostering positive and inclusive work environment Eager to expand talent and contribute to business growth through years of diverse experience Experienced in community collaboration and adept at building partnerships with vendors Looking to apply knowledge of account management, collaboration and managerial skills to a rewarding organization
Timeline
Program Director
Skye 13 Cable
08.2021 - 01.2024
Team Lead of Student Accounts - Direct Bill
Post University Inc.
11.2020 - Current
General Store Manager
Michaels Jewelers Inc.
05.2018 - 04.2020
Assistant Store Manager
Kay Jewelers
04.2012 - 02.2018
High School Diploma -
John F Kennedy High School