SARAH ROTELLA
Williamsville
Summary
Dynamic and results-oriented professional with a strong background in sales, marketing, business administration, and customer service seeking to leverage proven leadership and relationship-building skills to drive business growth and enhance client satisfaction.
Overview
25
25
years of professional experience
Work History
Executive Assistant & Title Clerk
Mercedes-Benz of Buffalo
01.2015 - Current
- Provide high-level administrative support to executives, manage title processing, and streamline office operations
Domestic Engineer
01.2017 - 01.2020
- Managed household responsibilities and provided childcare
Certified Sales Representative
Mercedes-Benz of Buffalo
01.2012 - 01.2015
- Demonstrated expertise in sales techniques, product knowledge, and customer relationship management
Sales Associate
Coach, Inc.
01.2007 - 01.2011
- Assisted customers with product selection, achieved sales targets, and maintained store presentation standards
District Sales Manager
Total Tan, Inc.
01.2002 - 01.2009
- Oversaw multiple store locations in Western New York and Pennsylvania
- Recruited sales teams, implemented marketing strategies to drive revenue and expanded the company’s territory
Store Manager
Total Tan, Inc.
01.2000 - 01.2002
- Managed daily store operations, supervised staff, and ensured quality service delivery to every client
Education
Pre-Pharmacy Program
State University of New York at Buffalo
Buffalo, NY01.1998
Skills
- Customer Service & Relations
- Relationship Building
- New Business Development
- Strategic Sales Planning
- Global Travel Coordination
- Marketing Campaigns
- Executive Assistance
- Store Quality Control
- Business Growth Strategies
- Team Leadership & Development
- Market Share Expansion
- Problem-Solving & Solutions
Selected Achievements
- Consistently recognized for achieving outstanding customer satisfaction scores, generating lucrative referral business, and enhancing dealership reputation.
- Instrumental in expanding business operations from10 sites to33+ and capturing significant market share.
- Developed and implemented successful recovery remediation program for underachieving stores, resulting in improved sales performance.
- Established and maintained valuable business relationships, implemented employee incentive programs, and fostered high-performing sales teams.
Timeline
Domestic Engineer
01.2017 - 01.2020
Executive Assistant & Title Clerk
Mercedes-Benz of Buffalo
01.2015 - Current
Certified Sales Representative
Mercedes-Benz of Buffalo
01.2012 - 01.2015
Sales Associate
Coach, Inc.
01.2007 - 01.2011
District Sales Manager
Total Tan, Inc.
01.2002 - 01.2009
Store Manager
Total Tan, Inc.
01.2000 - 01.2002
Pre-Pharmacy Program
State University of New York at Buffalo
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