Sarah Russell
Norwood,NY
Summary
Dynamic bartender with a proven track record at The Lounge, excelling in creative mixology and customer service. Recognized for enhancing guest experiences through innovative cocktails and effective communication. A reliable team player, adept at managing inventory and upselling, driving revenue while ensuring compliance with health regulations.
Overview
9
9
years of professional experience
Work History
Bartender
The Lounge
Potsdam, NY
10.2021 - Current
- Crafted innovative cocktail recipes to enhance customer experience and satisfaction.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on bartending techniques and customer service best practices.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
- Monitored compliance with health and safety regulations in bar operations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Ponderosasteakhouses
Potsdam
05.2017 - 06.2021
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards were met.
- Monitored inventory levels of supplies and communicated needs to management to prevent shortages.
- Implemented feedback from customers to improve service quality and overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Parishville Hopkinton Central School
Parishville, NY06.2018
Cosmetology
Seaway Technical Institute
Norwood, NY06.2018
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Engaging personality
Cleanliness and hygiene
Responsible alcohol service
Payment processing
Cash register operation
Memory retention
Service-oriented mindset
Suggestive selling
Classic cocktails
Creative mixology
Timeline
Bartender
The Lounge
10.2021 - Current
Server
Ponderosasteakhouses
05.2017 - 06.2021
High School Diploma -
Parishville Hopkinton Central School
Cosmetology
Seaway Technical Institute