Sarah Sandoval
Houston
Summary
With a proven track record at Four Seasons Hotel, as Coordinator I am enhancing operational efficiency and customer loyalty through expert workflow optimization and exceptional customer service. Being skilled in inventory oversight and fostering teamwork allows me to significantly boost productivity. My approach integrates technology with customer service focus to drive continuous improvement and achieve notable success.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
Four Seasons Hotel
01.2025 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Boosted productivity by establishing effective communication channels between departments.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Oversaw day-to-day operations of large teams across several sites.
- Input orders on Pos and closed check accordingly .
- Completed online orders and call in orders for the Room Service department.
Seamstress Assistant
Sommestella
01.2021 - Current
- Adapted quickly to new tasks or responsibilities as required by fluctuating project demands.
- Aided in the successful completion of large-scale projects through effective teamwork and collaboration with fellow assistants.
- Minimized errors in final products by communicating with models and stylists.
- Assisted in reducing waste by efficiently utilizing fabric scraps for smaller projects.
- Optimized inventory management, tracking usage patterns and reordering supplies as needed.
- Expanded skill set through continuous learning and training on advanced sewing techniques.
- Maintained client satisfaction with prompt communication regarding project updates or adjustments needed.
- Contributed to customer satisfaction by ensuring accurate measurements for custom-fit garments.
- Drafted designs and patterns for original garments.
- Created detailed garment sketches and discussed specifications with clients.
- Packaged finished goods for shipment and loaded onto waiting trucks.
Head Hostess
Four Seasons Hotel
03.2024 - 01.2025
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
- Input orders accurately into POS terminal, split bills and accepted payments.
Sales Associate
Aritzia
04.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Education
Bachelor of Arts - Theater Arts
University of Houston
Houston, TX05-2028
Associate of Arts - Stage Manager
Houston Community College
Houston, TX05-2026
High School Diploma -
William B. Travis High School
Richmond, TX05-2016
Skills
- Supply ordering
- Customer invoicing
- Inventory oversight
- Quality assurance and control
- Operations management
- Staff supervision
- Workflow optimization
- Customer service
- Decision-making
- Teamwork and collaboration
- Technology
- Root-cause analysis
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Operations Coordinator
Four Seasons Hotel
01.2025 - Current
Head Hostess
Four Seasons Hotel
03.2024 - 01.2025
Seamstress Assistant
Sommestella
01.2021 - Current
Sales Associate
Aritzia
04.2019 - 02.2020
Bachelor of Arts - Theater Arts
University of Houston
Associate of Arts - Stage Manager
Houston Community College
High School Diploma -
William B. Travis High School
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