Sarah Schrader
Salt Lake City,UT
Summary
Experienced and reliable account manager specialist with extensive experience providing assistance in a busy environment. Strong dedication, capable of handling highly sensitive information and cultivating a positive image of the company. Excels greatly in both team environments and alone. Proven ability to listen attentively, solve problems efficiently, and de-escalate customer concerns. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
LEAD COLLECTIONS SPECIALIST
Discover Financial Services
08.2023 - Current
- Service inbound and outbound calls
- Reviewed and analyzed accounts receivable data, identifying trends and areas for improvement in the collections process.
- Maintain healthy relationships between customers and company
- Enhanced debt recovery rates by implementing effective collection strategies and techniques.
- Championed customer-centric approach to collections, balancing firmness with empathy when negotiating payment arrangements.
- Maintained compliance with industry regulations, mitigating potential risks to the organization.
Customer Support Specialist
Home Depot
04.2022 - 08.2023
- Maintained and managed customer files and databases.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
BBA - Buisness Administration
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2027
Highschool Diploma -
Mogollon High School
Heber-Overgaard, AZ05.2021
Skills
- Microsoft 365
- CRM Systems
- Google Workspace
- Strong negotiation skills
- Professionalism and Integrity
- Legal Compliance Awareness
- Payroll Processing
- Customer research
- Business Correspondence Writing
- Critical Thinking
- Excellent Communication
- Excellent verbal and written communication
- Data Entry
- Account Management
Timeline
LEAD COLLECTIONS SPECIALIST
Discover Financial Services
08.2023 - Current
Customer Support Specialist
Home Depot
04.2022 - 08.2023
BBA - Buisness Administration
University of Massachusetts - Dartmouth
Highschool Diploma -
Mogollon High School
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