Sarah Scott
Philadelphia,PA
Summary
Results-driven professional known for high standards and commitment to achieving goals. Extensive experience in managing and growing client portfolios. Recognized for ensuring high levels of satisfaction and retention. Proficient in strategic account management and client relations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Account Executive
WM
Philadelphia, PA
07.2021 - Current
- Currently oversee a portfolio of accounts managed through a waste service consultant, Advanced Enviro Systems
- Portfolio of current customers encompasses various multifamily properties, the National Sheetz portfolio, & the National Wawa portfolio, which is WM’s largest CM customer
- Current book of business exceeds $1.2M in monthly revenue
- Facilitate account reviews to ensure service satisfaction and identify upsell opportunities
- Pipeline development for new customer growth
- Negotiates contracts that maximize profit margins while maintaining competitive pricing for clients
- Collaborates with local operational teams to ensure timely delivery of products and services, resulting in high customer satisfaction
- Monitor compliance with environmental regulations and internal policies, ensuring adherence across all managed accounts
Account Manager
WM
Philadelphia, PA
04.2017 - 07.2021
- Managed approximately 900 WM customers, in addition to new business goals through referrals and building a pipeline to usher in new business
- Effectively communicated the value of WM in comparison to a competitive hauler
- Resolved service escalation issues through direct communication with the operations team and dispatch
- Cultivated strong client relationships through regular follow-ups and personalized service enhancements, ensuring loyalty.
Inside Account Manager
WM
Ewing, NJ
07.2014 - 04.2017
- Handled inbound cancellation requests with knowledge of save strategies to retain accounts and minimize price reduction while staying within a designated loss budget
- Generate revenue growth and profitability through negotiation of increasing service, attaining new contracts and renewals
- Maintained customer satisfaction and handling escalated calls
Education
Bachelor of Science - Environmental Science
Stockton University
Absecon, NJ05-2013
Skills
- Client relationship management
- Consultative sales
- Sales quota achievement
- B2B sales
- Business development
- Key account management
Certification
- Gloucester Township Municipality
- Assistant in Sustainable Jersey Silver Certification
- Summer 2012
Timeline
Senior Account Executive
WM
07.2021 - Current
Account Manager
WM
04.2017 - 07.2021
Inside Account Manager
WM
07.2014 - 04.2017
Bachelor of Science - Environmental Science
Stockton University