Sarah Setliff
Davie,FL
Summary
Claims Specialist experienced in managing West Coast claims, including those in California, achieving efficient resolutions through relationship building with policyholders and colleagues. Adapted to evolving policies and procedures while ensuring compliance with State regulatory requirements, leveraging exceptional communication skills to facilitate positive outcomes.
Overview
7
7
years of professional experience
Work History
State Farm Claims Specialist
State Farm Insurance Inc
Richardson, Texas
02.2024 - Current
- Evaluated insurance claims to determine coverage eligibility and ensure compliance with company standards.
- Resolved claims by approving or denying documentation, calculating benefits, and determining compensation settlements to meet policyholder needs.
- Collaborated with policyholders to gather and verify documentation necessary for efficient claims processing.
- Provided exceptional customer service to clients throughout the claims process.
- Communicated effectively with internal teams to resolve claim-related inquiries.
- Analyzed claim submissions for accuracy and compliance with company policies.
Apparel Lead
Dick's Sporting Goods
Dallas, Texas
01.2022 - 02.2024
- Collaborated with corporate members to surpass sales targets
- Assist in onboarding duties such as training new
associates - Execute game plans for product merchandising
- Implementing processes that drive profitability
- Developing thorough brand awareness through
appealing to target audience via intentional customer interactions - Proven ability to increase sales through upsell
techniques - Supported onboarding process by educating new team members
Sales Associate
Dick's Sporting Goods
01.2019 - 01.2022
- Built strong customer relationships to enhance service quality
- Delivered exceptional service leading to customer retention and positive feedback
- Cross-trained in all departments, supporting cashiering and sales functions
- Demonstrated commitment to company principles in all tasks
- Accurately arranging and documenting inventory
- Organizing and upholding store cleanliness
Education
Some College (No Degree) -
Taylor High School
Taylor, TXSkills
- Customer service excellence
- Claims documentation expertise
- Time management proficiency
- Legal writing skills
- Effective communication
- Organizational abilities
- Claims analysis and evaluation
- Policy assessment
- Adaptability to change
- Claims negotiation
Timeline
State Farm Claims Specialist
State Farm Insurance Inc
02.2024 - Current
Apparel Lead
Dick's Sporting Goods
01.2022 - 02.2024
Sales Associate
Dick's Sporting Goods
01.2019 - 01.2022
Some College (No Degree) -
Taylor High School