Sarah Shahan
Charles City
Summary
Dependable Customer Service Professional experienced in managing diverse tasks and adapting to changing environments. Delivered exceptional customer experiences through effective communication and critical thinking skills. Focused on enhancing customer satisfaction and resolving client needs promptly.
Overview
17
17
years of professional experience
Work History
Lyft Driver
Lyft
San Antonio, TX
06.2025 - 06.2026
- Managed ride requests using Lyft app, adapting to real-time changes in demand and traffic conditions.
- Navigated city routes efficiently to ensure timely passenger pickups and drop-offs.
- Provided exceptional customer service, addressing passenger inquiries and concerns effectively.
- Maintained vehicle cleanliness and functionality, conducting regular inspections and basic maintenance.
Fraud Operations Specialist
Citibank
San Antonio, TX
04.2022 - 03.2025
- Analyzed transaction data to identify and mitigate potential fraud risks.
- Monitored alerts and escalated suspicious activities for further investigation.
- Collaborated with cross-functional teams to enhance fraud detection processes.
- Developed and maintained documentation for fraud prevention procedures.
Sales Associate
Gunn Acura
San Antonio, TX
02.2019 - 01.2020
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Assisted clients in identifying vehicle features and financing options tailored to their needs.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Implemented follow-up protocols to ensure client retention post-purchase.
Customer Service Cashier
Kwik Star
Charles City, IA
08.2009 - 12.2011
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accuracy in cash handling and balancing.
- Trained new staff on operating procedures and customer service best practices.
Education
High School Diploma -
Charles City Highschool
Charles City, IA NSkills
- Customer service
- Client relations
- Safety-focused
- Reliability under pressure
- Time management
- Multitasking Abilities
- Attention to detail
- Excellent communication
- Teamwork
- Problem-solving skills
- Organizational skills
- Active listening
Timeline
Lyft Driver
Lyft
06.2025 - 06.2026
Fraud Operations Specialist
Citibank
04.2022 - 03.2025
Sales Associate
Gunn Acura
02.2019 - 01.2020
Customer Service Cashier
Kwik Star
08.2009 - 12.2011
High School Diploma -
Charles City Highschool