Sarah Shields
Southington,CT
Summary
Skilled Administrative Medical Assistant of 16 years with a background in managing patient records, scheduling appointments, and coordinating medical procedures. Proven skills in office administration, medical coding and billing, enhancing operational efficiency of healthcare services. Committed to maintaining confidentiality while providing high level of service to patients and healthcare team. Demonstrates strong interpersonal and communication skills which facilitate effective collaboration across all hospital departments.
Overview
18
18
years of professional experience
Work History
Administrative Medical Assistant
AFC Urgent Care
Rocky Hill, CT
02.2024 - Current
- Send referrals to external medical offices, facilitating seamless patient care coordination.
- Managed patient scheduling and maintained accurate appointment records.
- Processed insurance claims and verified patient coverage efficiently.
- Coordinated communication between patients, providers, and insurance companies.
- Utilized electronic health record systems for data entry and retrieval effectively.
Office Coordinator
PM Pediatrics
West Hartford, CT
11.2020 - 03.2024
- Obtain patient information, including demographics, insurance, and pharmacy verifications, streamlining
- Coordinated daily office operations to ensure smooth workflow and efficiency.
- Managed scheduling for patient appointments and staff meetings effectively.
- Assisted in maintaining medical records and ensuring compliance with regulations.
- Communicated with patients regarding insurance, billing, and service inquiries promptly.
- Implemented office procedures to enhance organization and improve patient experience.
Diagnostic Imaging Assistant
UConn Health
Farmington, Connecticut
06.2015 - 04.2019
- Ensured smooth MRI/CT unit workflow, reducing patient wait times and increasing throughput.
- Prepared patients for scans, improving comfort and scan accuracy.
- Streamlined patient flow using PACS, boosting operational efficiency.
- Set up scan rooms with necessary equipment, ensuring readiness for procedures.
- Assisted in patient positioning for studies, enhancing scan quality and diagnostic accuracy.
Medical Assistant
Pedicorp P.C.
West Hartford, Connecticut
10.2009 - 03.2015
- Scheduled patient appointments, verified insurance eligibility, and assisted with minor procedures.
- Enhanced patient flow and reduced wait times by streamlining scheduling and verification processes.
- Obtained patient vitals and conducted acute care testing, ensuring accurate medical records.
- Collaborated with healthcare providers to improve clinic efficiency and patient satisfaction.
- Implemented process improvements that significantly increased operational efficiency.
Medical Assistant
West Hartford OBGYN
West Hartford, Connecticut
09.2008 - 10.2009
- Delivered comprehensive prenatal and postnatal care, ensuring optimal patient outcomes.
- Assisted physicians with pap-smears and gynecological exams, enhancing procedural efficiency.
- Monitored patient vitals, contributing to accurate and timely medical assessments.
- Answered patient calls and questions, delivering exceptional support and information.
- Conducted thorough patient assessments, documenting vital signs and medical histories to support accurate diagnoses and treatment plans.
- Coordinated with multidisciplinary healthcare teams to ensure seamless patient care, from initial consultations to post-procedure follow-ups.
Education
Medical Assistant Certification -
Porter and Chester Institute of Hamden
Hamden, CTSkills
- Referrals
- Medical Records
- Patient Flow
- Process Improvement
- Operational Efficiency
- EHR management
- Insurance verification
- Referral coordination
- Medical billing
- Customer service
- Healthcare compliance
- Team collaboration
Timeline
Administrative Medical Assistant
AFC Urgent Care
02.2024 - Current
Office Coordinator
PM Pediatrics
11.2020 - 03.2024
Diagnostic Imaging Assistant
UConn Health
06.2015 - 04.2019
Medical Assistant
Pedicorp P.C.
10.2009 - 03.2015
Medical Assistant
West Hartford OBGYN
09.2008 - 10.2009
Medical Assistant Certification -
Porter and Chester Institute of Hamden