Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fatimah Hasan

Gurnee,IL

Summary

An organized and motivated individual, personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

5
5
years of professional experience

Work History

Registered Behavior Technician (RBT)

Roots autism solutions
Vernon Hills, IL
03.2024 - Current
  • Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
  • Assisted in developing positive behavior management strategies to ensure a healthy learning environment.
  • Prepared reports on resident behavior for review by management team.
  • Encouraged positive behavior by setting clear expectations and providing consistent feedback.
  • Reported any changes in patient's condition or behavior promptly to supervisor or registered nurse on duty.

Lead Teacher

The Learning Experience
Gurnee, IL
10.2022 - 03.2024
  • Engaged in collaborative planning sessions with colleagues in order to design effective curricula for various grade levels.
  • Attended district meetings related to curriculum changes or initiatives.
  • Utilized effective classroom management techniques to maintain order in the classroom.
  • Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
  • Worked with teachers to design interactive lessons and increase student success.

VPL advisor

Best Buy
Gurnee, IL
08.2021 - 10.2022
  • Managed customer inquiries via phone, email, and chat platforms.
  • Assisted customers with product selection based on their needs.
  • Maintained up-to-date knowledge of company's products and services.
  • Documented customer interactions accurately in the database system.
  • Utilized active listening and effective interpersonal skills to build customer relationships that lasted years.
  • Provided assistance to customers, helping find needed products and introducing new offerings.

Retail Sales Associate

Burlington Stores
Gurnee, IL
02.2021 - 09.2021
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Greeted customers upon entering the store and provided assistance.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Assisted customers with finding the right product for their needs.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.

Cashier/Customer Service

Teriyaki Madness
Gurnee, IL
07.2021 - 08.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Balanced cash drawers at the beginning and end of each shift.
  • Trained new hires on proper use of cash registers, POS systems and related equipment.
  • Processed customer payments for purchases using cash registers and credit card terminals.
  • Maintained accurate records of transactions including sales, returns and exchanges.

Crew Member/Cashier

Village Inn Pizzeria
08.2019 - 11.2020
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Informed customers about daily specials in an engaging manner.

Education

Associate of Arts -

College of Lake County
Grayslake, IL
06-2025

High School Diploma -

Chicago Math And Science Academy
06.2020

Skills

  • Registered Behavior Technician (RBT)
  • Drawer balancing
  • Customer Assistance
  • Cash Handling
  • Written and verbal communication
  • Sales expertise
  • Order Verification
  • Conflict Resolution
  • Client Service
  • Multi-tasking strength
  • Relationship Building

Languages

  • English, Expert
  • Arabic, Expert

Timeline

Registered Behavior Technician (RBT)

Roots autism solutions
03.2024 - Current

Lead Teacher

The Learning Experience
10.2022 - 03.2024

VPL advisor

Best Buy
08.2021 - 10.2022

Cashier/Customer Service

Teriyaki Madness
07.2021 - 08.2021

Retail Sales Associate

Burlington Stores
02.2021 - 09.2021

Crew Member/Cashier

Village Inn Pizzeria
08.2019 - 11.2020

Associate of Arts -

College of Lake County

High School Diploma -

Chicago Math And Science Academy

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Fatimah Hasan