Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Simpson

Yukon,OK

Summary

Dynamic leader focused on empowering team members through effective coaching and resource allocation. Proven ability to tackle complex problems and navigate challenging situations with sound judgment, resulting in timely and efficient resolutions. Core competencies include problem-solving, team development, and conflict resolution. Committed to fostering a collaborative environment that enhances overall team performance.

Overview

17
17
years of professional experience

Work History

Customer Service Advocate

OptumRx
06.2022 - Current
  • Facilitated teammates' understanding and implementation of new procedures.
  • Compiled and communicated monthly and mid-month metrics to team.
  • Developed tailored celebratory messages to enhance team spirit.
  • Created and distributed reminders for time card submissions.
  • Monitored and reported on trending problems when necessary.
  • SME/Assist: Assisted with complex issues in a fast-paced environment and helped new agents grow and feel confident in their position.

Transcriber

MoonCity Transcripts
12.2019 - 06.2022
  • Maintained stringent focus on fine details.
  • Ensured complete adherence to client specifications.
  • Regularly achieved tight deadlines.

General Manager

Outback Steakhouse
07.2008 - 03.2019
  • Oversaw performance and development of over 30 staff members.
  • Created efficient schedules.
  • Inventory.
  • Enhanced workplace culture to foster long-term employee loyalty.
  • Hiring/onboarding.
  • Ensured consistent customer satisfaction through exceptional service.

Education

Highschool Diploma -

Putnam City High School
01.2010

Oklahoma State University-OKC
OK
01.2010

Skills

  • Detail-Oriented Approach
  • Problem resolution
  • Conflict management
  • Flexibility in Changing Environments
  • Effective Time Management
  • Focused Listening Skills
  • Strategic Decision-Making
  • Behavioral Development Coaching

References

Available upon request.

Timeline

Customer Service Advocate

OptumRx
06.2022 - Current

Transcriber

MoonCity Transcripts
12.2019 - 06.2022

General Manager

Outback Steakhouse
07.2008 - 03.2019

Highschool Diploma -

Putnam City High School

Oklahoma State University-OKC
Sarah Simpson