Sarah Skaggs
Kansas City ,MO
Summary
Human Resource and Retail Operations Leader with 15+ years of experience leading high-performing teams, driving operational excellence, and improving employee engagement. Proven success in HR operations, employee relations, onboarding, coaching, workforce planning, and multi-unit retail leadership. Strong foundation in data analysis and compliance. Recognized for developing leaders, improving business performance, and building positive workplace culture.
Overview
21
21
years of professional experience
Work History
Human Resources Specialist
Kohls Distribution Center
Blue Springs, Missouri
08.2022 - Current
- Facilitates employee orientation for new hires, enhancing their integration and engagement.
- Managed benefits enrollment and addressed employee inquiries, ensuring clarity on policies and support.
- Facilitated HR operations to support effective workforce management at supply chain distribution center.
- Supports HR solutions with IBCA, CCQ audit, and maintained orientation rosters for entire supply chain network.
- Supports HR initiatives
- Tracks Safety, Ethics and other compliance training completion
- Set up, maintain and audit personnel files and other relevant HR records
- Accurate filing of personnel documents
General Manager
Pandora
Asheville , NC
03.2015 - 07.2021
- Led all store operations for high-volume Pandora location
- Recruited, hired, trained, and developed high-performing teams for location and district, enhancing overall team effectiveness.
- Consistently exceeded sales, customer service, and operational goals.
- Served as District Trainer, onboarding and mentoring new store managers.
- Joined the New Store Opening Team to support more than 15 new locations.
- Partnered with district leadership on store acquisitions and operation transitions.
- Managed merchandising, inventory control, payroll, scheduling, and loss prevention, ensuring operational efficiency and compliance.
- Enhanced employee engagement through targeted coaching and leadership development initiatives.
Brand Delivery & Operations Manager
Victoria's Secret
Joplin, MO
12.2005 - 04.2014
- Implemented visual merchandising standards to enhance store presentation.
- Oversaw inventory management and stock replenishment processes.
- Coordinated staff schedules and training sessions for optimal performance.
- Led cross-functional teams to streamline workflow and communication.
- Analyzed sales data to identify trends and optimize product placement.
Education
Bachelor of Science - Marketing
Missouri Southern State University
Joplin07-2006
Skills
- Talent acquisition
- Employee Relations
- Onboarding & Training
- Performance Management
- HR information systems
- Compliance
- Payroll and benefits administration
- Data Analysis
- Operations Management
- Human Resources
Accomplishments
- PANDORA Top Performing Inventory Results (2016-2021)
- 100% PANDORA Audit (2020)
- PANDORA Credit Card Top 10 Company Wide (2017-2020)
- 100% PANORDA Mystery Shop (2017)
- PANDORA Top Performing Conversion Growth (2016)
Timeline
Human Resources Specialist
Kohls Distribution Center
08.2022 - Current
General Manager
Pandora
03.2015 - 07.2021
Brand Delivery & Operations Manager
Victoria's Secret
12.2005 - 04.2014
Bachelor of Science - Marketing
Missouri Southern State University