Sarah Skates
Puyallup,WA
Summary
Versatile administrative professional with a proven track record in fast-paced office environments, excelling in clerical tasks and providing comprehensive staff support. Expertise in healthcare practices and compliance standards enhances the ability to navigate complex operational challenges. Recognized for exceptional problem-solving skills and effective communication, fostering a positive workplace atmosphere while maintaining productivity. Detail-oriented and proactive, consistently optimizing processes to support team objectives and drive organizational success.
Overview
12
12
years of professional experience
Work History
Centralized Patient Scheduler
MultiCare Health
08.2024 - 06.2026
- Coordinated appointment scheduling for multiple departments, optimizing resource allocation and reducing patient wait times.
- Collaborated with clinical teams to address scheduling conflicts, ensuring seamless patient care delivery and satisfaction.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Liaised with clinical staff to ensure they were informed and prepared for any special needs or requirements associated with scheduled patients.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
Receptionist
Pacific Eyecare of Poulsbo
07.2022 - 04.2023
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Updated patient information and documented into all EHR systems.
- Answered incoming office calls over multi-line system and answering questions, took messages, or transferred to desired extensions.
Veterinary Receptionist
Pioneer Veterinary Clinic
07.2021 - 01.2022
- Managed medical records, charts and reports for all pets.
- Answered telephones, distributed mail, faxes and prepared patient files.
- Scheduled patient appointments, sent notifications and handled rescheduling needs.
- Supported efficient hospital maintenance such as removing animal waste to keep facility neat and clean.
- Helped clients understand payment structures, veterinary practices and animal care standards.
Veterinary Receptionist
All Creatures Animal Hospital
10.2018 - 02.2021
- Coordinated office schedules, including setting appointments and reaching out to clients about upcoming visits.
- Helped clients understand payment structures, veterinary practices, and animal care standards.
- Handled all face-to-face guest interactions and telephone calls for busy veterinary practice.
- Maintained clean and neat reception area for benefit of clients and animals.
- Managed medical records, charts, and reports for pets.
Receptionist
Pacific Medical Revenue
09.2017 - 08.2018
- Entered, verified, and updated patient information into systems.
- Collected payments and updated all EMR software.
- Sent invoices to collect payments on aged accounts and followed up before referring to collections.
Receptionist
Brookdale Senior Living
05.2017 - 02.2018
- Greeted guests promptly and consistently set a professional tone while providing friendly assistance.
- Maintained and organized reception area regularly to keep area professional and clean.
- Received incoming office calls over multi-line system and answered questions, relayed messages, or transferred to desired extensions.
New Patient Coordinator
Puget Sound Pain Clinic
04.2016 - 02.2017
- Promptly received patient inquiries, politely providing information and assistance on referral status.
- Obtained and accurately entered demographic, clinical, and financial data into computer system.
- Scheduled patient appointments for 4 providers.
Broker Services
John L. Scott
12.2014 - 07.2016
- Received incoming office calls over multi-line system, answering questions, relaying messages, or transferring to desired extensions.
- Supported brokers by providing skilled clerical assistance.
- Created marketing materials for brokers upon request.
- Entered listings and transactions into the company bookkeeping system.
Education
High School Diploma -
Bremerton High School
Bremerton, WA07-2014
Skills
- Maintaining confidentiality and compliance
- Appointment coordination
- Organization and time management
- Policies and procedures adherence
- Prioritization
- Customer service
Timeline
Centralized Patient Scheduler
MultiCare Health
08.2024 - 06.2026
Receptionist
Pacific Eyecare of Poulsbo
07.2022 - 04.2023
Veterinary Receptionist
Pioneer Veterinary Clinic
07.2021 - 01.2022
Veterinary Receptionist
All Creatures Animal Hospital
10.2018 - 02.2021
Receptionist
Pacific Medical Revenue
09.2017 - 08.2018
Receptionist
Brookdale Senior Living
05.2017 - 02.2018
New Patient Coordinator
Puget Sound Pain Clinic
04.2016 - 02.2017
Broker Services
John L. Scott
12.2014 - 07.2016
High School Diploma -
Bremerton High School