Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sarah Skelton

Leander

Summary

Dynamic, multi-talented mortgage loan professional with a proven track record, excelling in data analysis and relationship building. Recognized for excellent communication, exceptional organizational skills and critical thinking, consistently delivering high-quality results and fostering strong team collaboration.

Overview

17
17
years of professional experience

Work History

Mortgage Loan Processor

DHI Mortgage Company
Austin
03.2021 - 04.2025
  • Analyze regional output metrics, aligning with management goals for strategic planning & decision-making
  • Prepare & evaluate monthly projection forecasts for each branch within the region
  • Utilized DMAIC process to propose improvements in streamlining the loan processing workflow, enhancing efficiency & reducing turn-around time
  • Maintained a regional and individual loan processing scorecard database for easy retrieval, to deliver real-time results.
  • Assisted executive leadership team with project coordination, organization, & delegation

Associate Loan Processor

DHI Mortgage Company
Austin
09.2013 - 03.2021
  • Conduct rigorous loan documentation reviews ensuring completeness, accuracy & compliance with federal & company policies
  • Foster strong relationships with internal & external colleagues to provide timely updates on application status & loan requirements
  • Collaborate with all persons of the lending team to resolve complex mortgage application issues
  • Address & resolve customer complaints quickly with empathy & professionalism
  • Guide applicants through the loan process, addressing any queries & concerns, & implementing effective solutions to enhance customer satisfaction
  • Adapt quickly to evolving mortgage industry regulations & best practices

Certificates Specialist, Team Lead

Marsh & McLennan
Austin
06.2008 - 05.2012
  • Drove team performance as Team Lead, consistently meeting deadlines & exceeding quality standards in certificate issuance
  • Developed innovative solutions for complex insurance coverage scenarios
  • Updated client portal records related to certificate insurance for accurate data reference.
  • Facilitated seamless communication with Client Team Managers and Representatives to deliver the highest customer satisfaction levels.
  • Led the certificate issuance and certificate renewal productivity process with effective and meticulous delivery.

Education

BBA - Business Administration And Management

West Texas A&M University
Canyon, TX
05-2003

Skills

  • Relationship building
  • High emotional intelligence
  • Exceptional organizational skills & attention to detail
  • Critical thinking & problem solving
  • Interpersonal & negotiation skills
  • Data analysis

Affiliations

  • Member of Mortgage Bankers Association since 2018
  • Coach/Manager of a city recreational league women's softball team since 2015
  • Chair of 2025 Capital of Texas Conference; Co-chair of 2024 Capital of Texas Conference
  • Avid gym & fitness enthusiast

Timeline

Mortgage Loan Processor

DHI Mortgage Company
03.2021 - 04.2025

Associate Loan Processor

DHI Mortgage Company
09.2013 - 03.2021

Certificates Specialist, Team Lead

Marsh & McLennan
06.2008 - 05.2012

BBA - Business Administration And Management

West Texas A&M University

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