Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sarah Slatton

Burnet,TX

Summary

Dynamic customer service professional with extensive experience at Lowes, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction through active listening and empathy, fostering loyalty and repeat business. Recognized for maintaining composure in high-pressure situations while effectively training new staff.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Lowes
09.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Guest Service Representative

Delaware Springs Golf Course
04.2021 - 09.2022
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Enhanced guest satisfaction by providing exceptional customer service at the barn.
  • Kept the working area neat.
  • Cleaned guest carts
  • helped clean the range
  • assisted with tournaments.

Child Caregiver

Boys and Girls Club
04.2020 - 08.2020
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Education

No Degree - Nursing

Central Texas College
Marble Falls,TX

Burnet High School
Burnet, TX
05-2022

Skills

  • Customer service
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Product knowledge
  • Payment processing
  • Customer inquiries
  • POS system operation
  • Refund handling
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Accomplishments

  • Achieved positive through effectively helping with hard to handle task while at customer service.

Languages

Sweden
Limited Working

Timeline

Customer Service Cashier

Lowes
09.2022 - Current

Guest Service Representative

Delaware Springs Golf Course
04.2021 - 09.2022

Child Caregiver

Boys and Girls Club
04.2020 - 08.2020

No Degree - Nursing

Central Texas College

Burnet High School

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