Sarah Smith
Starbucks
North Hollywood,CA
10
years of professional experience
Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability.
Work History
Shift Supervisor
8 Years 7 Months- Supervised daily operations to ensure smooth workflow in fast-paced environment.
- Trained and mentored new baristas on company standards and customer service.
- Managed inventory levels and placed orders to maintain stock availability.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Enforced health and safety protocols to ensure a safe working environment for all.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Shift Leader
1 Year 5 Months- Supervised daily operations to ensure smooth workflow and efficient service.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels and organized stock areas for optimal efficiency.
- Ensured compliance with food safety standards and health regulations consistently.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Education
- Starbucks Management
Some College (No Degree) - Biological Sciences
Some College (No Degree) - Nursing
Skills
Inventory management
Customer service
Health and safety compliance
Cash handling
Team leadership
Conflict resolution
Problem solving
Time management
Staff motivation
Customer-oriented
Continuous improvement
Goal setting and tracking
Team motivation
Timeline
Shift Supervisor
Starbucks
2018.03 - CurrentRead More
Shift Leader
KFC
2016.09 - 2018.02Read More
Duarte High School
Read More
Citrus College
Some College (No Degree) from Nursing
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Arizona State University
Some College (No Degree) from Biological Sciences
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Accelerated Development Program
from Starbucks Management
Read More