Sarah Soto
San Antonio,TX
Summary
Proven multitasker and exceptional communicator, I elevated guest experiences at Chana Gaucha Brazilian Steakhouse by seamlessly managing multiple tables and ensuring prompt service. My expertise in hospitality service and problem-solving abilities led to training new staff, enhancing team performance. Skilled in POS systems and maintaining cleanliness standards, I consistently exceed customer service expectations.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Server
Chama Gaucha Brazilian Steakhouse
08.2020 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Tripolis Enterprises
11.2015 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Licensed Insurance Agent
USAA
02.2012 - 02.2015
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Calculated quotes and educated potential clients on insurance options.
Teller
Chase Bank
02.2010 - 02.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Monitored and reported suspicious activity in line with bank security policies.
Education
High School Diploma -
Judson High School
Converse, TXNursing
San Antonio College
San Antonio, TX05-2025
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Service prioritization
- Multitasking
- Reliability
- Problem-solving abilities
- Professionalism
Timeline
Server
Chama Gaucha Brazilian Steakhouse
08.2020 - 09.2024
Server/Bartender
Tripolis Enterprises
11.2015 - 05.2018
Licensed Insurance Agent
USAA
02.2012 - 02.2015
Teller
Chase Bank
02.2010 - 02.2012
High School Diploma -
Judson High School
Nursing
San Antonio College
Similar Profiles
Samantha GarciaSamantha Garcia
Cashier at Chama Gaucha Brazilian SteakhouseCashier at Chama Gaucha Brazilian Steakhouse
Meagan ShadleMeagan Shadle
Server at Chama Gaucha Brazilian SteakhouseServer at Chama Gaucha Brazilian Steakhouse
Giane Ribeiro De BorbaGiane Ribeiro De Borba
Kitchen Prep Cook at Chama Gaucha Brazilian SteakhouseKitchen Prep Cook at Chama Gaucha Brazilian Steakhouse